# Product Support Engineer

**Company:** [AcuityMD](https://hotfix.jobs/companies/acuitymd)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $130k – $180k/yr
**Experience:** 4+ years
**Skills:** Healthcare Data, SQL, Excel, Technical Writing, Ai Evals, Data Analysis, Data Explainability
**Posted:** 2026-07-02

> Product Support Engineer supporting commercial teams with complex healthcare data questions and interpretations while building the AI data context layer and evals with Engineering. Requires 4+ years in healthcare data products, customer-facing experience, technical writing, and SQL/Excel skills.

## Job Description

## Responsibilities
- Support commercial teams by answering the toughest internal data questions around what datasets mean and their nuanced limitations to ensure customer success.
- Collaborate closely with the engineering team to build the AI data context layer with evals, requiring deep data understanding and technical writing skills; help drive eval designs to measure agent quality.
- Help drive tooling needs in data products to support data explainability.

## Requirements
- 4+ years working in healthcare data products.
- 2+ years in roles with customer-facing interactions.
- Familiarity with SQL or willingness to learn (must be adept in Excel analyses if no SQL familiarity).
- Technical writing experience, with the ability to explain complex concepts in easy written explanations for non-technical stakeholders.
- Strong attention to detail, clear and concise communication, ability to reason through use cases, and tell stories using data.
- Bias towards action.

## Nice-to-Haves
- Experience in product or collaborating with teams that build the product.
- AI evals background and experience establishing agentic quality frameworks.

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