# Senior Support Engineer | Remote | US

**Company:** [n8n](https://hotfix.jobs/companies/n8n)
**Location:** Remote
**Role:** Support Engineering
**Experience:** 5+ years
**Skills:** technical support, Workflow Automation, APIs, Integrations, Networking, DNS, http, TCP/IP, JavaScript, Node.js, Docker, Kubernetes
**Posted:** 2026-07-21

> Senior Support Engineer providing technical support for n8n's open-source workflow automation and AI orchestration platform. Troubleshoot issues with workflows, integrations, and infrastructure; create documentation; collaborate with engineering; and contribute to the community. Requires 5+ years technical support experience, strong knowledge of JS/Node/Docker, networking, and APIs.

## Job Description

## Responsibilities
- Provide technical support to users via tickets, chat, and community forums.
- Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
- Collaborate with the engineering team to escalate and resolve complex technical challenges.
- Create and maintain documentation, FAQs, and knowledge base articles.
- Identify common issues and work on solutions to improve product reliability and user experience.
- Contribute to the community by answering questions and sharing best practices.

## Requirements
- 5+ years of experience in a technical support or customer-facing engineering role (plus if experienced with enterprise support).
- Open to participate in a paid on-call rotation to provide after-hours support.
- Strong understanding of workflow automation, APIs, and integrations.
- Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP.
- Good understanding of JavaScript, Node.js, and Docker.
- Experience with Kubernetes is a plus.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills and ability to explain technical concepts to non-technical users.
- Passion for helping users and improving product usability.

## Nice-to-Haves
- Experience with enterprise support.
- Experience with Kubernetes.

## Benefits
- Competitive compensation with equity.
- 20 vacation days, 8 sick days, plus public holidays (US).
- Multiple low-premium medical plans, dental, vision, HSA.
- 401(k) with 4% employer match.
- Company-paid short-term and long-term disability, life insurance.
- €1K (or equivalent) annual learning budget.
- $100/month to support open source projects.
- Unlimited AI budget.
- Remote-first with regular off-sites.

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**Apply:** https://hotfix.jobs/jobs/5597994a-0dfd-406a-a469-3113c50b571d
**Canonical:** https://hotfix.jobs/jobs/5597994a-0dfd-406a-a469-3113c50b571d