# Logistics Coordinator - Temporary

**Company:** [Sprinter Health](https://hotfix.jobs/companies/sprinter-health)
**Location:** Remote
**Role:** Business Operations
**Salary:** $22 – $23/hr
**Skills:** Travel Coordination, Logistics, Operations, Dispatch, Customer Support, Slack, Travel Booking Platforms, Issue Triage, Escalation Management, Ground Transportation
**Posted:** 2026-08-14

> Temporary Logistics Coordinator providing after-hours and weekend support for urgent travel disruptions, booking changes, transportation issues, and operational escalations. The role requires strong organization, judgment, communication, reliability, and comfort working independently across multiple systems.

## Job Description

## Key Responsibilities
- Monitor designated communication channels during assigned after-hours and weekend shifts and respond promptly to urgent travel and logistics needs.
- Support travelers with time-sensitive travel issues, including flight disruptions, hotel concerns, transportation changes, and other unexpected travel needs.
- Coordinate and make necessary changes to existing travel arrangements using established company guidelines.
- Troubleshoot issues and identify practical solutions that minimize operational disruption and unnecessary travel costs.
- Determine when an issue can be resolved independently versus when it requires escalation.
- Escalate urgent or high-impact issues to the appropriate on-call team member or leader.
- Communicate clearly and professionally with travelers and internal stakeholders throughout issue resolution.
- Maintain accurate documentation of issues, decisions, travel changes, and associated costs.
- Provide clear handoffs to the weekday Logistics team for unresolved issues or items requiring follow-up.
- Follow established travel policies, SOPs, and escalation procedures.

## Typical Issues Supported
- Flight delays, cancellations, or missed connections.
- Last-minute hotel changes or accommodation issues.
- Rental car or ground transportation problems.
- Unexpected changes to a travel assignment.
- Urgent travel booking or rebooking needs.
- Questions from traveling employees requiring immediate assistance.
- Situations requiring escalation due to cost, safety, or operational impact.

## Requirements
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication.
- Ability to remain calm and solutions-oriented when handling time-sensitive issues.
- Strong judgment and ability to independently triage requests.
- High reliability and responsiveness during scheduled coverage.
- Comfort working independently with limited real-time supervision.
- Ability to follow established policies while using good judgment when unexpected situations arise.
- Comfort working across multiple systems and communication channels.

## Preferred Qualifications
- Experience in travel coordination, logistics, operations, dispatch, field support, customer support, or a similar role.
- Experience supporting employees or teams who travel frequently.
- Experience handling urgent or after-hours operational issues.
- Familiarity with Slack and travel booking platforms.

## Schedule
- Temporary position focused on coverage outside standard business hours.
- Coverage may include weekday evenings, weekends, and select holidays as needed.
- Specific coverage hours and scheduling expectations will be established in advance.

## Success Measures
- Urgent travel issues receive timely responses and resolution.
- Travelers know where to go for support when issues arise outside business hours.
- Travel disruptions have minimal impact on scheduled operations.
- Issues are escalated appropriately without unnecessary escalation.
- Travel changes balance traveler needs, business needs, and cost.
- Weekday teams receive clear, accurate handoffs with minimal cleanup required.

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