# Customer Success Manager, Enterprise

**Company:** [ZoomInfo](https://hotfix.jobs/companies/zoominfo)
**Location:** Bethesda, MD, Vancouver, WA, Waltham, MA
**Role:** Customer Success
**Salary:** $90k – $112k/yr
**Experience:** 5+ years
**Skills:** SaaS, Customer Success, Account Management, sales, Revenue Operations, issue tracking, crisis management, Presentation Skills, sales methodologies, sandler, winning by design, MEDDIC, product adoption, Account Planning, Renewals
**Posted:** 2026-08-04

> Drives product adoption, retention, renewals, and growth for enterprise SaaS customers through strategic account planning, executive relationships, business reviews, and risk management. Requires at least two years of relevant customer-facing experience and enterprise account experience.

## Job Description

## Responsibilities
- Act as an extension of strategic customers and advocate within ZoomInfo and the customer organization to accomplish defined objectives.
- Build trusted-advisor relationships with customer stakeholders and executive sponsors to drive product adoption and business value.
- Grow the breadth and depth of strategic relationships within customer organizations.
- Manage and nurture accounts to identify and reduce attrition risk.
- Partner with internal stakeholders to align account activities with customer business cases and strategies.
- Sustain customer relationships throughout the subscription lifecycle and ensure customer success.
- Educate customers about new features and releases.
- Monitor adoption and utilization trends and provide recommendations based on risk and customer needs.
- Identify renewal risk and collaborate with internal teams to support successful renewals.
- Capture customer feedback and communicate it internally to improve products and services.

## Requirements
- 2+ years of customer success, account management, or sales experience in a competitive SaaS environment.
- 2+ years working with enterprise-level accounts.
- Understanding of go-to-market processes, including revenue operations, enablement, sales management, and customer success operations.
- Excellent communication skills, including issue tracking, triage, and crisis management.
- Ability to manage multiple customer projects simultaneously.
- Ability to communicate with internal and external customers at all management levels.
- Ability to explain technical information to non-technical audiences.
- Strong presentation, expectation-management, and relationship-building skills.
- Self-motivated, collaborative, innovative, and customer-focused.
- Bachelor's or master's degree preferred.
- Ability to work at least three days per week from a company office.

## Nice to Have
- Familiarity with sales methodologies and playbooks such as Sandler, Winning by Design, or MEDDIC.

## Compensation and Benefits
- US base salary: **$90,000–$112,000**, plus commission and benefits.
- Comprehensive medical, dental, and vision coverage.
- Eligibility for future equity awards.
- 401(k) matching of 50% of the first 7% of employee contributions.
- Parental leave: 12 weeks for primary caregivers and 4 weeks for secondary caregivers.
- Family-forming benefits up to $20,000.
- Wellness program, optional pet insurance, legal service support, and other benefits.
- Strong onboarding and ongoing training programs.

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