# Sr. Technical Account Manager

**Company:** [Highspot](https://hotfix.jobs/companies/highspot)
**Location:** Remote
**Role:** Customer Success
**Experience:** 4+ years
**Skills:** REST APIs, SAML, OIDC, SCIM, Crm Platforms, Sso Technologies, Saas Architectures, Platform Analytics, Ai-Driven Features, Customer Health Metrics
**Posted:** 2026-06-24

> Serve as the primary technical contact for mid-to-upper market customers, delivering hands-on guidance, AI adoption support, and translating platform analytics into business outcomes. Requires 4+ years in a client-facing technical role and strong SaaS/integration knowledge.

## Job Description

## What You'll Do
- Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
- Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
- Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
- Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
- Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
- Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
- Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.
- Manage customer expectations and deliverables through clear communication and stakeholder alignment.

## Your Background
- 4+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Consultant, Customer Success Engineer) with a focus on delivering solution value to customers.
- Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications.
- Solid understanding of software development processes, integrations, and modern SaaS architectures.
- Experience with enterprise change management or digital transformation initiatives.
- Familiarity with customer health metrics, adoption frameworks, or value realization methodologies.
- Comfort working with platform analytics and the ability to turn usage data into meaningful business narratives.
- Familiarity with AI-driven product features and an ability to guide customers on practical AI adoption within their workflows.
- Clear, confident communicator who builds trust with both technical teams and executive stakeholders.
- Strong problem-solving skills with a bias toward creative, customer-centric solutions.
- Ability to manage multiple customer engagements concurrently while maintaining a high quality bar.
- Experience integrating CRM platforms and SSO technologies (SAML, OIDC, SCIM), plus working knowledge of REST APIs, MCPs, and email deliverability.

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**Canonical:** https://hotfix.jobs/jobs/5514ed56-9d59-4545-b330-f6ee5f48eb48