# Sr. Principal Product Manager

**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Role:** Product Management
**Salary:** $233k – $305k/yr
**Experience:** 12+ years
**Skills:** Product Management, cloud services, Kubernetes, Microservices, CI/CD, Observability, developer portals, APIs, SDKs, dora metrics, service catalogs, cloud-native architecture
**Posted:** 2026-08-07

> Leads strategy and execution for a large-scale developer platform, building foundational services, APIs, tooling, and self-service experiences. Requires 12+ years of product management experience, 10+ years of people management, strong technical fluency, and a bachelor's degree or equivalent experience.

## Job Description

## Responsibilities
- Define and drive the multi-quarter strategy for foundational services, balancing technical debt, scalability, and feature velocity.
- Shift the platform from reactive, ticket-based support to a proactive, self-service product model through paved roads and service catalogs.
- Partner with Engineering, Architecture, and Security to deliver extensible, compliant platform solutions.
- Improve APIs, SDKs, and sandbox environments to reduce time-to-first-deploy and developer cognitive load.
- Establish governance frameworks and KPI dashboards tracking adoption, support deflection, and reliability.
- Use developer interviews and usage data to identify root causes and guide customer-centric product decisions.
- Represent the platform across the organization and incorporate stakeholder needs into product planning.
- Build, lead, recruit, and retain a successful product management team.

## Requirements
- 12+ years of product management experience building large-scale cloud services platforms.
- 10+ years of people management experience.
- Experience delivering large-scale, mission-critical software services, such as commerce systems or similar platforms.
- Proven record of achieving ambitious customer and business outcomes.
- Experience leading major organizational or product changes while maintaining hands-on attention to detail.
- Executive presence, strong communication skills, and the ability to influence senior stakeholders.
- Data-driven, outcomes-oriented problem-solving approach.
- Strong customer focus and passion for customer journeys and experiences.
- Bachelor's degree from an accredited university, or equivalent experience.

## Nice-to-haves
- Experience with usage-based and metered products at very large scale.
- Experience applying product management practices to internal infrastructure.
- Familiarity with DORA, CNCF, and Team Topologies.
- Experience with developer portals, golden paths, service catalogs, documentation-as-code, or other developer self-service capabilities.

## Compensation and Benefits
- Estimated annual pay ranges:
  - Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington, D.C.: **$233,100–$259,000**
  - New York, New Jersey, Washington State, or California outside the San Francisco Bay area: **$246,780–$274,200**
  - San Francisco Bay area, California: **$274,140–$304,600**
- May be eligible for equity and a corporate bonus plan.
- Benefits generally include health insurance, a 401(k) retirement account, paid sick time, paid personal time off, paid parental leave, wellness leave, and other paid leave.
- Approximately 15% travel is anticipated.

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