# Technical Services Engineer, 2nd Shift

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** California, Hawaii, Nevada, Oregon, Washington
**Role:** Support Engineering
**Salary:** $90k – $176k/yr
**Skills:** Linux, Networking, Storage, Database Administration, Python, Java, JavaScript, AWS, Kubernetes, Git
**Posted:** 2026-05-19

> Technical Services Engineer providing expert troubleshooting and customer support for MongoDB products including Atlas and Cloud Manager. Requires deep systems, networking, storage, and database experience with coding ability. Hybrid or remote role on the West Coast with shift coverage.

## Job Description

## Cool things you’ll do
- Work alongside largest customers solving complex issues on architecture, performance, recovery, and security.
- Serve as expert resource on standard methodologies for running MongoDB at scale.
- Advocate for customers' needs by working with product management and development teams.
- Contribute to internal projects including software development of support tools for performance, benchmarking, and diagnostics.
- Mentor and ramp new team members while building knowledge of new product lines within the MongoDB ecosystem.

## What you need
- Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
- Good understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS).
- Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching.
- Experience building and maintaining complex mission-critical production database systems.
- Ability to read code and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go.
- Broad awareness of customer workloads and use cases, including performance, availability, and scalability.
- Experience analyzing issues holistically, from the application tier through the database, down to the storage.
- Genuine desire to help people.
- Ability to think on your feet, remain calm under pressure, and solve problems in real-time.
- Desire and ability to rapidly learn a wide variety of new technical skills.
- Collaboration: willingness and ability to get help from team members when required, and good judgment to know when to seek help.

## Bonus Points
- Experience managing large scale databases (e.g. RDBMS, NoSQL).
- Experience with authentication systems such as LDAP, Kerberos, AD.
- Experience using or managing MongoDB.
- Experience using distributed version control systems, and in particular git.
- Experience using any cloud services stack such as AWS, Azure or GCP.
- Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

## Special Requirements
- US Citizen
- Must be able to work Second Shift (12pm-9pm PST) initially, transitioning to Wednesday-Sunday schedule after 6-9 months for weekend coverage.

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**Apply:** https://hotfix.jobs/jobs/54d445b5-82f6-4c75-bb9f-29cf2160e6f9
**Canonical:** https://hotfix.jobs/jobs/54d445b5-82f6-4c75-bb9f-29cf2160e6f9