# Database Support Engineer (AMER)

**Company:** [Supabase](https://hotfix.jobs/companies/supabase)
**Location:** Remote
**Role:** Support Engineering
**Experience:** 6+ years
**Skills:** Postgres, SQL, AWS, Linux, Auth, Rls, Storage, Realtime, Edge Functions
**Posted:** 2025-12-17

> Database Support Engineer investigates and resolves advanced customer issues across Supabase's Postgres-based platform, provides optimization advice, reproduces bugs, and improves product quality. Requires 6+ years experience with deep PostgreSQL knowledge, SQL optimization, and AWS.

## Job Description

## What You’ll Be Responsible for

- Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
- Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and tailored advice to our most advanced users.
- Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps.
- Ask smart, targeted questions that turn incomplete reports into actionable cases.
- Communicate clearly and empathetically with customer users of all levels—especially during high-impact or time-sensitive situations.
- Spot patterns across tickets and recommend improvements to docs, tooling, and the product itself.
- Mentor junior team members and help raise the overall bar for support quality.

## You Might Be a Good Fit If You

- You have 6+ years in technical support, backend engineering, SRE, or similar.
- You know PostgreSQL deeply—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
- You’re strong in high-performance SQL and query optimization.
- You’re comfortable troubleshooting complex setups, including multi-tenant schema patterns.
- You can debug edge functions and understand distributed system behavior when failures get tricky.
- You’ve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely.
- You have hands-on experience with cloud hosting providers like AWS.
- You’re comfortable in terminal and Linux environments.
- You thrive in high-volume situations and can form/test assumptions quickly.

## Timezones & Logistics

- It’s a full-time position with a required location in North American time zones (we don’t believe in sustainability of overnight shifts).

## What We Offer

- **Fully Remote**
- **ESOP** (equity ownership)
- **Tech Allowance**
- **Health Benefits** (100% coverage for employees, 80% for dependents)
- **Annual Off-Sites**
- **Flexible Work** (asynchronous)
- **Professional Development** (annual education allowance)

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**Canonical:** https://hotfix.jobs/jobs/54b4dbef-0a4f-49df-b068-f136b891e6f1