# Customer Success Leader, Enterprise

**Company:** [Harvey](https://hotfix.jobs/companies/harvey)
**Location:** San Francisco, CA, New York, NY
**Role:** Customer Success
**Salary:** $192k – $288k/yr
**Experience:** 8+ years
**Skills:** Customer Success, Account Management, Enterprise Clients, Strategic Planning, Cross-Functional Collaboration, Executive Presence, Team Leadership, SaaS, AI, Legal Technology
**Posted:** 2026-07-08

> Lead and scale a team of Enterprise Customer Success Managers at Harvey AI. Drive adoption, retention, and expansion for sophisticated law firms and Fortune 100 clients through strategic initiatives, executive sponsorship, and cross-functional partnerships. Requires 8+ years in CS/Account Management with 3+ years leading enterprise teams.

## Job Description

## What You’ll Do
- Lead, mentor, and develop a team of Enterprise Customer Success Managers to deliver exceptional client outcomes and retention.
- Partner cross-functionally with Sales, Product, and Engineering to drive customer adoption, engagement, and expansion.
- Develop and execute scalable success strategies, processes, and metrics tailored to the enterprise segment.
- Serve as an executive sponsor for key enterprise accounts, providing strategic guidance and building trusted relationships.
- Identify risks and opportunities across the customer base to drive proactive engagement and ensure customer satisfaction.
- Represent the voice of the customer internally, influencing product roadmaps and operational improvements.

## What You Have
- 8+ years of experience in Customer Success, Account Management, or related client-facing roles, with at least 3+ years leading enterprise CS teams.
- Proven experience working with complex, global enterprise clients in the AI, SaaS, legal, or technology sector.
- Strong strategic thinking and operational execution skills with an ability to build frameworks and scale programs from the ground up.
- Exceptional communication and executive presence, with the ability to build trusted relationships at the C-suite level.
- A coaching mindset and passion for developing high-performing teams.

## Nice to Have
- Background in law or experience in the legal technology sector.
- Previous experience in consulting or professional services firms.
- Experience working with or supporting large financial institutions or asset managers.

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**Apply:** https://hotfix.jobs/jobs/54499857-7f5a-4668-b251-c0b8a923d9c7
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