# Senior Support Engineer

**Company:** [Sanity](https://hotfix.jobs/companies/sanity)
**Location:** Remote
**Role:** Support Engineering
**Experience:** 5+ years
**Skills:** JavaScript, TypeScript, Next.js, Web Applications, Frontend, APIs, Infrastructure, Debugging, Minimal Reproductions, Technical Documentation
**Posted:** 2026-08-27

> Senior Support Engineer who independently resolves complex enterprise customer issues, leads high-severity investigations, and improves support systems and documentation. Requires 4+ years of developer support or engineering experience and strong JavaScript/TypeScript web debugging skills.

## Job Description

## Responsibilities
- Independently own and resolve complex technical issues for enterprise customers.
- Lead investigations into ambiguous or high-severity issues and liaise during incidents while maintaining clear communication.
- Produce minimal reproductions, reusable code snippets, and structured issue reports.
- Provide informal mentorship and technical guidance to Support Engineers.
- Collaborate with Product and Engineering to identify patterns and influence product improvements.
- Author and improve documentation, guides, and self-service resources.
- Contribute to infrastructure, tooling, and workflow improvements within the Support organization.
- Participate in the community support rotation and model clear, empathetic communication.

## Requirements
- 4+ years of hands-on experience in developer support or engineering roles.
- Strong experience debugging complex JavaScript/TypeScript and modern web applications such as Next.js.
- Demonstrated ability to independently own complex issues from diagnosis through resolution.
- Strong debugging instincts and ability to reason across frontend, APIs, and infrastructure layers.
- Clear communication, empathy, sound technical judgment, and comfort operating under pressure.
- Proactive approach to improving systems, documentation, and processes.

## Benefits
- Comprehensive health plans and perks.
- Flexible, trust-based work environment.
- Professional and personal growth opportunities.
- Work-life balance supporting individual and family needs.
- Competitive salary and stock options program.

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