# Partner Engagement Manager, U.S. European Command

**Company:** [Onebrief](https://hotfix.jobs/companies/onebrief)
**Location:** Stuttgart, Germany
**Role:** Customer Success
**Salary:** $150k – $180k/yr
**Skills:** Military Planning, Customer Relationship Management, Customer Support, Product Adoption, Operational Planning, Incident Response, Classified Networks, Technical Troubleshooting, Government Relations, Military Exercises, Professional Military Education, Top Secret Clearance, Sci Eligibility, Jwics
**Posted:** 2026-04-17

> Own customer relationships and drive adoption of operational planning software across U.S. European Command in Stuttgart. The role requires deep military headquarters planning experience, strong customer and technical skills, and current Top Secret clearance with SCI eligibility.

## Job Description

## Requirements

- Current **Top Secret clearance** with eligibility for **SCI** and ability to access Department of Defense facilities and installations.
- Proven experience leading operational planning in a military context, preferably at multi-star headquarters.
- Exposure to staff planning through Professional Military Education or military service.
- Familiarity with major military planning exercises and software deployment protocols on classified networks.
- Proven ability to expand business presence within a region, particularly for software or technology solutions.
- Experience providing face-to-face and remote customer support and responding to incidents in coordination with customers and product engineering teams.
- Strong technical skills to master the application, troubleshoot issues, and liaise with customers on technical matters.
- Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
- Strong interpersonal skills for cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
- Proactive, adaptable, autonomous, and comfortable working in fast-paced or ambiguous settings.
- Clear, concise, candid communication and strong attention to detail.
- Resourcefulness, creativity, and persistence when solving problems with limited resources.
- Ability to work effectively with customers and cross-functional teams.
- Experience with large military headquarters and operational planning within EUCOM.
- Familiarity with SAMS, JAWS, or SAW planning environments is valuable.

## Responsibilities

- Own the entire customer relationship, from users through Generals and Admirals.
- Rapidly expand product usage across customer workflows.
- Train users and develop strategies to maximize product adoption.
- Communicate user needs and feedback to the product team.
- Maintain deep product proficiency and generate enthusiasm for product improvements.
- Reinforce the Onebrief brand with customers.
- Enable expansion to Allies and Partners.
- Lead or support military exercises.
- Recommend product improvements based on user observations.
- Provide face-to-face and remote customer support.
- Develop an understanding of customer social dynamics to support renewals and future sales.
- Coordinate with customers and product engineering during product incidents.
- Navigate military and political bureaucracy and secure outcomes for customers.
- Become a power user of the product and discuss technical matters with customers and engineering.

## Values

- Create value for real users.
- Learn quickly, work iteratively, and collaborate naturally.
- Work with integrity, intellectual honesty, and a low ego.
- Thrive as a self-starter while embracing autonomy and ambiguity.

## Similar jobs

- [Customer Success Manager, Commercial East](https://hotfix.jobs/jobs/11de9332-4fec-436d-9f8a-270fe6918fbe) - Vanta - Remote - $138k – $162k/yr
- [Launch Trainer](https://hotfix.jobs/jobs/a9cf0a46-530e-4564-81a0-e9ba9729f889) - Dandy - Remote - $77k – $86k/yr
- [Clinical Support Expert](https://hotfix.jobs/jobs/6639e743-aa5e-410c-8b3f-005be78f0386) - Dandy - Remote - $70k – $80k/yr
- [Founding Customer Success Manager](https://hotfix.jobs/jobs/404b0ab9-5940-4b69-b49e-df5f185a344b) - Improbable - Remote
- [Scaled Customer Success Manager](https://hotfix.jobs/jobs/b11639e0-cdf3-420e-9c51-e2709dbd6c25) - Kombo - Berlin, Germany

**Apply:** https://hotfix.jobs/jobs/5391bf91-f709-46ad-955f-8a6a9d581991
**Canonical:** https://hotfix.jobs/jobs/5391bf91-f709-46ad-955f-8a6a9d581991