# Senior Director, SMB Sales

**Company:** [Zocdoc](https://hotfix.jobs/companies/zocdoc)
**Location:** New York, NY
**Role:** Account Executive
**Salary:** $190k – $250k/yr
**Experience:** 12+ years
**Skills:** Sales Leadership, Smb Sales, B2B SaaS, Strategic Planning, Revenue Operations, Generative AI, CRM, Product-Led Growth, Customer Lifecycle Management, Performance Management
**Posted:** 2026-06-08

> Lead Zocdoc's SMB Sales organization end-to-end, driving multi-year strategy, commercial execution, and building a high-accountability, tech-enabled sales engine for healthcare marketplace growth.

## Job Description

## Responsibilities
- Full ownership of the SMB Sales organization's strategy and execution — spanning acquisition, expansion, and retention
- Driving multi-year strategic planning and quarterly goal-setting aligned with company objectives
- Building relationships with cross-functional partners including Product, Marketing, Product Marketing, Finance, and RevOps
- Identifying and scaling new growth levers across the SMB motion—segmentation, coverage models, product-led conversion pathways, monetization opportunities
- Leading a high-performance, high-accountability culture across multiple second and third-line leaders
- Partnering with Revenue Operations to define the strategic roadmap for Zocdoc's SMB segment with emphasis on AI adoption, CRM hygiene, forecasting, automation
- Working with cutting-edge GenAI tools and technology to drive measurable commercial outcomes

## Requirements
- 12+ years experience in sales leadership with proven track record in high-growth SMB, mid-market, or B2B SaaS environments
- Ability to integrate generative AI tools into daily workflows
- Proven ability to lead multiple functions or sub-departments across acquisition, expansion, and retention
- Expertise in long-term strategic planning, organizational leadership, performance management, and financial acumen
- Strong understanding of product-led growth, funnel design, segmentation, coverage strategy, and customer lifecycle management
- Ability to use market intelligence, customer behavior, and data-driven narratives to influence senior executives
- Superb communication skills across multiple mediums

## Nice-to-Haves
- Experience building and scaling world-class sales organizations
- Passion for the intersection of technology, AI, and sales
- Entrepreneurial/owner mentality with strong bias to action

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