# Manager, Customer Success

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Boston, MA
**Role:** Customer Success
**Salary:** $108k – $144k/yr
**Experience:** 6+ years
**Skills:** Customer Success, Account Management, SaaS, B2B Technology, Subscription Software, Renewal Sales, Upselling, Contract Negotiation, Pricing Objections, MEDDIC, Command Of The Message, Team Leadership
**Posted:** 2026-08-24

> Leads and develops Customer Success Managers while owning renewal and expansion outcomes, customer escalations, and regional or segment performance. Requires substantial Customer Success or Account Management experience, SaaS expertise, negotiation ability, and people leadership.

## Job Description

## Responsibilities
- Drive and influence the full renewal and expansion sales cycle.
- Serve as an advisor and role model for exemplary customer service.
- Balance autonomy with effective upward communication.
- Act as a regional or segment owner and escalation point.
- Motivate Customer Success Managers (CSMs) to build trusted customer relationships and achieve consistent revenue growth.
- Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges.
- Attract, retain, and develop talent to create high-performance teams.

## Requirements
- 6+ years of experience in Customer Success or Account Management preferred.
- At least 3 years of experience in the SaaS space.
- 3+ years of experience leading a high-performing team of Customer Success Managers.
- Proven success negotiating contract terms and overcoming pricing objections for renewals and upsells.
- Familiarity with B2B technology or subscription-based software.
- Comfort working in a fast-paced, scaling environment.

## Benefits and Compensation
- Best-in-class onboarding.
- Sales training in MEDDIC and Command of the Message.
- Inclusive company culture and Community Guild opportunities.
- Intra-departmental mentor and buddy program.
- Continuous professional development, product training, and career pathing.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursements, and discounted employee stock purchase plan.
- Estimated yearly salary: **$108,000–$144,000 USD**.

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