# RVP, Account Management

**Company:** [AlertMedia](https://hotfix.jobs/companies/alertmedia)
**Location:** Austin, TX
**Role:** Account Management
**Experience:** 8+ years
**Skills:** Enterprise Saas, Account Management, Customer Retention, Expansion Arr, Net Revenue Retention, Gross Revenue Retention, Strategic Account Planning, Executive Business Reviews, Salesforce, Gong, Pipeline Management, Forecasting, Pricing Negotiation, Procurement
**Posted:** 2026-09-04

> Leads an enterprise account management organization responsible for strategic customer growth, retention, renewals, and expansion revenue. Requires 8+ years in enterprise SaaS or account management and substantial experience coaching leaders serving complex enterprise customers.

## Job Description

## Responsibilities
- Lead and develop a team of Enterprise Customer Account Directors managing AlertMedia’s largest strategic customers.
- Drive expansion revenue, customer retention, Net Revenue Retention (NRR), and Gross Revenue Retention (GRR).
- Coach account directors on executive customer engagements, Executive Business Reviews, strategic account planning, negotiations, expansion opportunities, and multi-year renewals.
- Review forecast accuracy, pipeline health, customer health, renewal strategy, and expansion opportunities.
- Create coaching and career development plans; recruit, onboard, develop, and retain high-performing account directors.
- Partner with Customer Success, Renewals, Sales Engineering, Product, Marketing, Finance, Pricing & Contracts, and executive stakeholders.
- Use Salesforce, Gong, and other technologies to improve execution and forecasting.
- Deliver forecasts, pipeline updates, and business insights to the VP of Account Management.
- Build trusted executive relationships with enterprise customers and travel approximately 20–25%.

## Requirements
- 8–10+ years of enterprise SaaS sales or account management experience supporting large, complex organizations.
- 3–5+ years leading enterprise account managers, strategic account managers, or enterprise customer account directors.
- Experience serving Fortune 1000 or similarly complex enterprise customers.
- Demonstrated success with expansion ARR, NRR, GRR, and customer retention.
- Experience with executive business reviews, complex expansion opportunities, multi-year renewals, pricing negotiations, procurement processes, and contract strategy.
- Strong executive presence, coaching, leadership, cross-functional collaboration, forecasting, and pipeline-management skills.
- Experience developing strategic account plans, identifying whitespace opportunities, increasing product adoption, and driving customer growth.
- Legal right to work in the United States; sponsorship is not provided.

## Nice to Have
- Experience in crisis intelligence, enterprise software, or communications technology.
- Austin-based candidates able to work a hybrid schedule.

## Compensation and Benefits
- The role is open to U.S.-based candidates, with a strong preference for Austin, Texas, candidates working hybrid.

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