# Implementation Support Specialist

**Company:** [SmithRx](https://hotfix.jobs/companies/smithrx)
**Location:** Lehi, UT, Plano, TX
**Role:** Other
**Salary:** $23 – $27/hr
**Skills:** Salesforce, Microsoft Office, Google Workspace, project coordination, customer service, healthcare experience, pharmacy experience, CRM, data entry
**Posted:** 2026-07-17

> Implementation Support Specialist serving as primary contact for external TPA clients during new group implementations. Gather/document requirements, manage project plans and coordination, perform data entry and CRM updates, provide go-live support, and act as liaison across internal teams in a fast-paced healthcare/pharmacy environment.

## Job Description

## Responsibilities
- Serve as the main point of contact for TPA (external client) for new group implementations.
- Gather TPA requirements including points of contact, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.
- Document all requirements in standard project templates and tools.
- Assist Implementation Manager and/or Implementation Analysts with project tasks throughout the new group implementation lifecycle.
- Maintain detailed project plan and open items log for project monitoring.
- Manage day-to-day coordination and task management for a pod of Implementation Managers and/or Implementation Specialists.
- Conduct administrative tasks and data entry for new group implementations in applicable systems.
- Build client profiles using CRM tool.
- Act as liaison between internal contracting team and Implementation Team, and between internal invoicing team and Implementation Team.
- Provide go-live support to Implementation Managers, Analysts, and TPA.
- Participate in post go-live discussions to improve performance.
- Participate in the new group implementation lifecycle, internal and external client meetings.
- Organize high volume tasks to meet deadlines and project milestones.
- Provide attention to detail on all project requirements.
- Act as a self-starter and take initiative.

## Requirements
- Bachelor's degree or equivalent work experience preferred.
- Healthcare and/or pharmacy experience strongly preferred.
- Experience coordinating complex tasks across multiple projects and clients.
- Experience in a customer service role.
- Corporate experience preferred.
- Proficiency in Microsoft Office required.
- Proficiency in Google platform/apps preferred.
- Proficiency using Salesforce.
- Strong communication skills (face-to-face, conference calls, written).
- Strong team orientation and desire to succeed.
- Flexible, adaptable, able to respond under pressure in a fast-paced technology company.
- Ability to work with tight deadlines and solve for near-term deliverables.
- Ability to manage multiple projects and tasks with grace, efficiency, and ownership.

## Compensation & Benefits
- Base pay range: $23–$27 (hourly, location-dependent).
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life/AD&D Insurance.
- 3 Weeks Paid Time Off, Paid Company Holidays, Paid Parental Leave.
- Flexible Spending Benefits, 401(k) Retirement Savings Program.
- Short-Term and Long-Term Disability, Wellness Benefits, Commuter Benefits.
- Employee Assistance Program (EAP).
- Professional Development and Training Opportunities.
- Total Rewards may include bonuses, commissions, or equity.
- Individual offers tailored to geography, experience, skills, and education.

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