# Senior Partner Operations Change Management Strategist

**Company:** [Mercury](https://hotfix.jobs/companies/mercury)
**Location:** Remote
**Role:** Revenue Operations
**Salary:** $128k – $178k/yr
**Experience:** 7+ years
**Skills:** Change Management, Process Design, Relationship Management, Banking Operations, Financial Services, Reporting, Product Launches, Knowledge Base Management, Automation Tools, Stakeholder Communication
**Posted:** 2026-04-17

> Owns change management processes for banking partnerships, supports product launches, builds internal frameworks, and collaborates across Product, Risk, Compliance, and Legal teams. Requires 7+ years in financial services with 3+ in bank partnerships, strong organization, and product sense.

## Job Description

## Responsibilities

- Own, mature, expand, and operate existing change management processes with internal teams and product/banking partners
- Support day-to-day relationship management with bank partners for new feature and product launches
- Build knowledge base for partnerships and framework for internal teams to support new feature development
- Onboard and train Mercury employees on external tools or dashboards
- Work with risk and compliance to create scalable reporting and feedback processes
- Collaborate with engineering and product to launch features and grow programs
- Work with marketing to track changes and deliver roadmaps to external stakeholders
- Gain exposure to teams from Audit to Legal
- Help strategically grow Mercury’s network of financial relationships and deepen programs

## Requirements

- 7+ years experience in financial services or banking operations, with at least 3 years supporting bank partnerships
- Confident building relationships and serving as operational go-to for change requests with bank partners
- Strong organizational skills and attention to detail
- Highly collaborative and attuned to partner expectations
- High-quality bar for work
- Empathetic
- Calm under pressure while multitasking
- Creative within constraints
- Strong product sense and technical inclination
- Clear communicator across teams
- Comfortable owning time-sensitive reporting and deadlines
- Motivated to automate processes with tools

## Compensation

Target base salary:
- NYC, Seattle, LA, SF: $142,400 - $178,000
- Other US locations: $128,200 - $160,200

Includes equity and benefits.

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