# Customer Solutions Engineer

**Company:** [Fivetran](https://hotfix.jobs/companies/fivetran)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $80k – $97k/yr
**Skills:** SQL, APIs, yaml, JSON, Zendesk, Datadog, logicmonitor, Snowflake, BigQuery, dbt, ETL, Conversational AI
**Posted:** 2026-07-21

> Provide frontline technical support for dbt Labs customers via tickets, email, and video. Troubleshoot issues, resolve problems, build documentation, and deepen expertise in the dbt platform and modern data stack. Requires strong SQL, API, and communication skills plus client-facing technical experience.

## Job Description

## What You’ll Do
- Support customers through diverse channels — tickets, email, and video — managing a range of issues from simple queries to intricate technical dilemmas
- Build and deepen your technical expertise across all facets of the dbt platform, so you're ready to assist with any challenge
- Take ownership of customer issues, from initial troubleshooting through to resolution
- Enhance our documentation, ensuring it's both technically accurate and easy to understand
- Proactively seek out professional development opportunities, always aiming to bring more to the team and our users
- Learn dbt Core and the dbt platform, and build technical expertise broadly across all areas of our product
- Collaborate with peers, engineering, and other stakeholders across time zones to deliver a high-quality support experience
- Use conversational AI tools to support researching, authoring, and reviewing support responses and internal documentation

## Skills We’re Looking For
- Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
- Exceptional written and verbal communication skills
- A genuine drive for solving problems and helping others
- A strong technical foundation, especially within a SaaS support environment
- Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
- Experience building documentation or technical how-to guides using a variety of media (text, images, video)
- A creative attitude toward problem solving, and enjoyment working directly with business stakeholders to help them get past roadblocks
- Ability to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support researching, authoring, reviewing, and synthesizing support and enablement content

## Bonus Skills
- Hands-on experience with YAML or JSON structures
- Proficiency with monitoring and analytics tools like Datadog or LogicMonitor
- A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts
- Ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
- Practical experience with dbt

## Technologies You’ll Use
- dbt (Core and dbt platform)
- SQL
- APIs
- YAML/JSON
- Zendesk
- Datadog or LogicMonitor
- Common data warehouses (e.g. Snowflake, BigQuery)

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**Apply:** https://hotfix.jobs/jobs/528cca4a-9b88-41d0-b583-ca964111bfba
**Canonical:** https://hotfix.jobs/jobs/528cca4a-9b88-41d0-b583-ca964111bfba