# Product Experience Specialist

**Company:** [Lovable](https://hotfix.jobs/companies/lovable)
**Location:** Stockholm, Sweden
**Role:** Customer Support
**Experience:** 0+ years
**Skills:** Intercom, Claude, AI Tools, B2C Saas, Knowledge Bases, Workflow Design, Product Feedback
**Posted:** 2026-07-13

> Supports users of a software creation platform, improves support workflows and documentation, and channels customer feedback into product development. The role suits a recently graduated, analytical, proactive communicator with strong curiosity about AI tools.

## Job Description

## Responsibilities
- Own user problems end to end by becoming a product expert, resolving a wide range of issues quickly and clearly, and escalating effectively to engineering when needed.
- Improve the support stack by maintaining the internal knowledge base, designing smarter workflows, and identifying ways to help the team operate more effectively.
- Act as the voice of the customer by continuously feeding product feedback into the team so frontline insights improve the product.
- Grow scope and responsibility over time, including how the company engages with users and the community.

## Requirements
- Recently completed a bachelor's or master's degree.
- Demonstrated initiative, ownership, and follow-through.
- Analytical problem-solving skills and the ability to systematically break down complex situations.
- Curiosity and willingness to test ideas, try new approaches, and learn from mistakes.
- Strong interest in AI tools and using them to work more efficiently.
- Clear, warm, and precise written and verbal communication.

## Nice to Have
- Experience in B2C SaaS support.
- Experience with Intercom.
- Hands-on experience with Lovable, Claude, or similar AI tools.

## Compensation and Benefits
- Full-time position based in Lund or Stockholm.
- Initial 3-month contract with potential for a 12-month extension and expanded responsibilities.

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