# Implementation Manager I

**Company:** [SmithRx](https://hotfix.jobs/companies/smithrx)
**Location:** Remote
**Role:** Technical Program Management
**Salary:** $88k – $124k/yr
**Experience:** 5+ years
**Skills:** healthcare, pharmacy, Salesforce, Microsoft Office, project planning, impact analysis, requirements gathering, status reporting, Process Improvement, trend analysis
**Posted:** 2026-08-04

> Coordinates end-to-end client implementations, including requirements, project planning, cross-functional delivery, issue resolution, and go-live support. Requires a bachelor’s degree or equivalent experience, 5–8 years of related experience, and strong communication and problem-solving skills.

## Job Description

## Responsibilities
- Serve as the primary client contact throughout the implementation process.
- Conduct impact analysis with clients to determine requirements for successful implementations.
- Document requirements in standard project templates and tools, and obtain client approval before initiating builds.
- Create and maintain detailed project plans and open-items logs.
- Coordinate across functional teams and with clients to ensure timely completion of work and go-live readiness.
- Monitor progress using weekly status reports.
- Assist with escalated client, member, and project issues.
- Provide go-live support.
- Facilitate internal post-implementation review meetings.
- Mentor and support colleagues throughout the implementation process.
- Support high-volume, high-profile clients, including Superbrokers and 340B clients.
- Identify opportunities through trend analysis and process improvement.
- Participate in ad hoc project requests, process improvement efforts, and focus groups.

## Requirements
- Bachelor's degree or equivalent work experience required.
- 5–8 years of related work experience required.
- Strong communication skills across face-to-face meetings, conference calls, and written correspondence.
- Microsoft Office proficiency.
- Self-starter with sound decision-making, creative problem-solving, and strong follow-through.
- Solutions-oriented, execution-focused, and efficiency-driven.
- Flexible and adaptable in a fast-paced technology environment.

## Nice to Have
- Healthcare and/or pharmacy experience.
- Salesforce experience.

## Compensation and Benefits
- ATS-listed annual base salary range: **$87,600–$123,600 USD**.
- Actual base pay varies by work location, job level, knowledge, skills, and experience.
- Potential eligibility for bonuses, commissions, or equity.
- Medical, pharmacy, dental, vision, life, AD&D, short-term disability, and long-term disability insurance.
- Flexible spending benefits.
- 401(k) retirement savings program.
- Discretionary paid time off and company holidays.
- Wellness, commuter, parental leave, and employee assistance benefits.
- Professional development and training opportunities.

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