# Manager, Partner Success

**Company:** [Huntress](https://hotfix.jobs/companies/huntress)
**Location:** Remote
**Role:** Customer Success
**Salary:** $134k – $144k/yr
**Experience:** 3+ years
**Skills:** Customer Success, Team Leadership, Process Building, Data Analysis, KPI Tracking, Remote Team Management, Churn Analysis, Enablement, Account Management, Playbook Development
**Posted:** 2026-06-17

> Lead and build a global team of Partner Success Managers, designing onboarding playbooks and driving 85% partner activation within 16 days while analyzing churn trends.

## Job Description

## Responsibilities

- Hire, lead, and coach a global team of 7–8 Partner Success Managers, fostering a high-performance culture that stays connected across time zones.
- Analyze churn indicators across the entire partner base to find trends and lead process improvements that stop friction before it starts.
- Design and implement the global playbooks that ensure 85% of new partners are fully set up within their first 16 days.
- Partner closely with Channel Account Management leaders to identify roadblocks and ensure our enablement efforts help sales goals.
- Drive the team to identify and act on "at-risk" indicators, coordinating resources to get partners back on track before they consider leaving.
- Establish and track KPIs that measure the health of our partner onboarding and the impact of the enablement team.
- Give consistent coaching and share best practices across the team to prevent silos and ensure a unified partner experience globally.

## Requirements

- 3+ years of experience leading teams in customer success, enablement, or account management.
- A proven track record of building teams or processes from scratch—you enjoy the "blank page" stage of a project.
- A direct, candid communication style and the ability to lead through transparency and trust.
- Experience with data and trend analysis—you know how to turn a spreadsheet of "at-risk" accounts into a strategic plan of action.
- A deep personal ownership of outcomes; you don't just manage tasks, you move the needle on company goals.
- A passion for culture-building and a knack for keeping remote teams feeling like one cohesive squad.

## Nice-to-Haves

- Experience in the MSP or cybersecurity space is a huge plus.

## Compensation & Benefits

- Compensation Range: $134,000 - $144,000 OTE at an 80/20 split
- 100% remote work environment
- Generous paid time off policy, including vacation, sick time, and paid holidays
- 12 weeks of paid parental leave
- Highly competitive and comprehensive medical, dental, and vision benefits plans
- 401(k) with a 5% contribution regardless of employee contribution
- Life and Disability insurance plans
- Stock options for all full-time employees
- One-time $500 reimbursement for building/upgrading home office
- Annual allowance for education and professional development assistance
- $75 USD/month digital reimbursement
- Access to the BetterUp platform for coaching, personal, and professional growth

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