# Senior Customer Success Manager

**Company:** [Fyxer](https://hotfix.jobs/companies/fyxer)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $140k – $160k/yr
**Experience:** 8+ years
**Skills:** Customer Success, Account Management, Enterprise Account Management, Renewals, Expansion, Gtm Tools, Kpi Dashboards, Stakeholder Management, Executive Communication, Playbook Development
**Posted:** 2026-06-05

> Own a portfolio of complex enterprise accounts, driving renewals and expansion while building Customer Success foundations, playbooks, and tooling from scratch at an early-stage AI startup.

## Job Description

## What Success Looks Like in This Role
- Renewals are a no-brainer because value is clear and relationships are deep
- Expansions happen regularly because opportunities are spotted and acted on
- Customers lean on us as strategic partners - not just vendors

## Your Three Core Responsibilities

### Drive Retention and Expansion Across Strategic Accounts
- Own a portfolio of high-potential, high-complexity enterprise accounts
- Drive the full renewal cycle
- Multithread across stakeholders to ensure broad, embedded relationships
- Surface commercial opportunities through value-based conversations

### Build the Foundations of Customer Success at Fyxer
- Develop scalable, repeatable playbooks for success, renewal, and expansion
- Help shape our tooling and GTM tech stack - helping choose, implement, and evolve the right systems to support success at scale
- Define and refine KPIs and dashboards that help us track what matters most for our customers

### Be a Strategic Partner to Product, Sales, and Leadership
- Translate customer insights into product feedback and roadmap influence
- Collaborate closely with Sales on account planning and pre-to-post handoffs
- Bring a commercial lens to everything - always thinking about how success drives revenue

## What Our Ideal Candidate Looks Like
- 8+ years in Customer Success or Account Management, with a clear track record of owning revenue (renewals + expansion)
- Enterprise experience - you've navigated complex orgs, long sales cycles, and strategic conversations
- Commercially driven - you're not afraid to talk numbers, push for value, and ask for the upsell
- Builder mindset - you're energized by ambiguity and excited to help define a motion from scratch
- Excellent communicator - confident leading executive conversations, translating technical concepts, and managing internal stakeholders
- Tooling savvy - you know your way around modern GTM tools and can help us choose and implement what works best
- Startup-ready - fast, flexible, and energized by change

## What's on Offer
- Salary: $140,000 - $160,000 per year + equity + benefits
- Onsite in New York office (remote work not available)

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