# Customer Engineer

**Company:** [OpenRouter](https://hotfix.jobs/companies/openrouter)
**Location:** Remote
**Role:** Sales Engineering
**Salary:** $160k – $190k/yr
**Experience:** 5+ years
**Skills:** AI/ML, APIs, Cloud Infrastructure, Software Development, LLMs, Machine Learning, B2B SaaS, data residency, Compliance, slas
**Posted:** 2026-08-07

> The Customer Engineer partners with account executives on enterprise sales cycles by leading technical discovery, architecting solutions, delivering demos, and addressing objections. The role requires 5+ years in sales or solutions engineering with strong software, API, or cloud infrastructure experience.

## Job Description

## Responsibilities
- Lead technical discovery calls to understand prospects' AI/ML architectures, use cases, and requirements.
- Develop expertise in OpenRouter products and solutions and apply them to business problems.
- Assess technical fit, including API integration, model requirements, data residency, and compliance.
- Design and deliver customized product demonstrations.
- Create demos and manage proof-of-concept environments.
- Partner with account executives throughout the sales cycle, from discovery through close.
- Respond to proposals and customer technical questions.
- Present at customer meetings, QBRs, and executive briefings.
- Address technical objections and competitive positioning.
- Support contract negotiations involving technical terms, SLAs, and implementation timelines.
- Provide Product and Engineering feedback on feature requests, competitive gaps, and market requirements.
- Contribute to product roadmap prioritization based on customer needs.
- Stay current on AI/ML trends and the competitive landscape.

## Requirements
- 5+ years of experience as a Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS, API, or infrastructure platforms.
- Strong technical background with hands-on experience in software development, APIs, or cloud infrastructure.
- Excellent presentation skills and the ability to explain complex technical concepts to varied audiences.
- Strong problem-solving skills and the ability to architect solutions under pressure.
- Customer-first mindset with a genuine desire to help customers succeed.

## Nice-to-haves
- Experience in a sales engineering role related to AI/ML technologies, LLMs, or machine learning platforms.

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**Apply:** https://hotfix.jobs/jobs/51a6073b-4298-4c1b-aef2-1fddd9350046
**Canonical:** https://hotfix.jobs/jobs/51a6073b-4298-4c1b-aef2-1fddd9350046