# Staff Developer Success Engineer

**Company:** [Temporal](https://hotfix.jobs/companies/temporal)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $138k – $226k/yr
**Experience:** 9+ years
**Skills:** Kubernetes, Docker, AWS, GCP, Go, Python, Java, TypeScript, Prometheus, Grafana, Terraform, Ansible, Aws Eks, Google Kubernetes Engine
**Posted:** 2025-07-29

> Staff technical specialist supporting developers who deploy and operate Temporal in cloud-native environments. The role requires 9+ years of development experience, distributed-systems troubleshooting, Kubernetes expertise, observability, infrastructure automation, and strong customer communication.

## Job Description

## Responsibilities
- Serve as the frontline technical expert for the developer community and help users deploy and scale Temporal in cloud-native environments.
- Troubleshoot complex infrastructure, scalability, reliability, performance, and availability issues.
- Develop automation and self-service infrastructure solutions for infrastructure operations and troubleshooting.
- Build observability solutions and improve networking, including load balancing, DNS, and ingress/egress.
- Work directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions.
- Influence platform improvements and translate customer use cases into architecture best practices.
- Independently drive technical solutions, including production debugging and infrastructure design.

## Requirements
- 9+ years of experience as a developer.
- Fluency in one or more of Python, Java, Go, or TypeScript.
- Experience deploying and managing medium- to large-scale architectures, such as Kubernetes or Docker.
- Experience with Prometheus and Grafana, including troubleshooting performance and availability issues.
- At least 1 year of experience in an internal or external customer-facing role.
- Experience working with or as part of remote teams.
- Strong written and verbal communication skills.
- A passion for helping others and a data-driven, fact-based approach.

## Nice to Have
- Customer-facing experience as a professional services consultant, solutions architect, customer engineer, or similar.
- Experience with security certificate management and implementation.
- Ability to understand use cases and translate them into Temporal design decisions and architecture best practices.
- Experience with EKS, GKE, OpenTracing, Terraform, Ansible, or CDK.

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**Apply:** https://hotfix.jobs/jobs/517742cf-945d-4738-ae71-e31dda06103b
**Canonical:** https://hotfix.jobs/jobs/517742cf-945d-4738-ae71-e31dda06103b