# Learning Operations Specialist — Contractor

**Company:** [SimplePractice](https://hotfix.jobs/companies/simplepractice)
**Location:** Remote
**Role:** People Ops
**Salary:** $111k – $111k/yr
**Skills:** Lms Administration, Sana Lms, Workday, Udemy, Reporting & Dashboards, Process Documentation, SOPs, Vendor Management, Program Logistics
**Posted:** 2026-06-04

> Contractor supporting LMS administration, integrations, reporting, and program operations for a 6-month Talent Development project. Up to 35 hrs/week at $53.50/hr.

## Job Description

## Scope of Services

### LMS Administration & Systems
- Administration and maintenance of Sana LMS, including course configuration, learner access, group management, and content publishing
- Monitor and validate learner data feeds from Workday to ensure accurate synchronization within Sana
- Configure and maintain automations that support onboarding workflows and training assignments
- Troubleshoot LMS issues including training assignments, automations, and integrations
- Define and recommend key metrics for new course and program launches in Sana
- Build and maintain reporting dashboards in Sana Insights
- Create dashboards that surface survey results in real time
- Collect and consolidate training data from third-party courseware providers and incorporate into Sana reporting
- Manage relationships with third-party courseware vendors, including contract tracking and content library maintenance

### Program Operations & Logistics
- Support program logistics including enrollment, scheduling, and coordination for learning programs
- Support phased rollouts of Sana and Udemy, including launch preparation, post-launch troubleshooting, learner communication, and recommending iterative improvements
- Manage the TD communications and production calendar and coordinate launch support for new programs, courses, and initiatives
- Create and maintain process documentation, SOPs, and playbooks
- Support the creation of QA checklists and content standards for decentralized content creators

### Learner Support & Team Collaboration
- Respond to LMS support inquiries submitted through agreed-upon channels within agreed-upon response timeframes
- Respond to support inquiries with a friendly, responsive, and solutions-oriented approach
- Surface patterns from learner support inquiries and recommend process or content improvements
- Collaborate with internal teams including IT, People Tech, and team leads
- Contribute to admin, execution, and launch work as part of a small team
- Adapt hours and availability around program launches and key milestones

## Desired Skills & Experience
- Previous experience delivering projects or managing operations within Learning and Development, Talent Development, or People Operations functions
- Demonstrated ability to manage multiple concurrent workstreams and deliver against defined project timelines
- Proven experience implementing, administering, or managing a Learning Management System (LMS)
- Experience troubleshooting LMS workflows, automations, and integrations
- Demonstrated experience applying AI tools (e.g., ChatGPT, Claude, Gemini) to accelerate delivery of operational work including communications, documentation, and data analysis
- Demonstrated ability to identify issues and surface recommendations proactively
- Strong experience with reporting and data analysis within LMS platforms
- Demonstrated ability to manage client communication and inquiry management on project engagements
- Experience creating and maintaining process documentation and SOPs
- Ability to deliver independently against a defined scope of work

## Bonus Points
- Experience with Sana LMS
- Experience working with HRIS integrations such as Workday
- Experience managing third-party courseware integrations and vendor relationships
- Experience supporting program logistics, enrollment operations, or learning program launches
- Experience defining launch metrics and building reporting dashboards or data visualizations within LMS platforms

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