# Fleet Support Specialist (R5016)

**Company:** [Shield AI](https://hotfix.jobs/companies/shield-ai)
**Location:** Dallas, TX
**Role:** Support Engineering
**Salary:** $98k – $140k/yr
**Skills:** Troubleshooting, Mechanical Maintenance, Technical Communication, Avionics, Electronics Troubleshooting, Internal Combustion Engines, Uas Operations, Faa Regulations, A&P Certification
**Posted:** 2026-05-19

> The Fleet Support Specialist is a frontline technical authority responsible for maintaining operational readiness across Shield AI customer fleets. This role involves troubleshooting complex aircraft and system-level issues, supporting operators and Field Service Representatives, and partnering cross-functionally to resolve fleet-wide challenges.

## Job Description

## What you'll do:
### Fleet Technical Support
* Serve as the primary point of contact for internal and external fleet technical issues
* Troubleshoot aircraft, ground support equipment, and system-level issues remotely and on-site
* Provide clear, structured written and verbal troubleshooting guidance to operators and Field Service Representatives
* Rapidly assess technical risk and prioritize actions to restore operational readiness
* Document findings, resolutions, and recurring issues to improve support processes

### Field & Customer Operations
* Serve as a trusted technical partner to customers, providing responsive, professional, and mission-focused support
* Travel as required to support fielded systems and deliver hands-on troubleshooting and resolution in operational environments
* Communicate clearly and confidently with operators, maintainers, and leadership to diagnose issues, set expectations, and drive resolution
* Represent Fleet Support in cross-functional coordination with Engineering, Product, Manufacturing, and Field Service to ensure aligned and timely solutions
* Provide structured feedback from customer interactions to internal teams to improve reliability, usability, and support processes
* Support high-tempo operational environments where rapid decision-making and disciplined communication are critical

### Engineering & Cross-Functional Collaboration
* Capture recurring field issues and identify systemic improvement opportunities
* Partner with Engineering to troubleshoot root causes and validate corrective actions
* Contribute to development and refinement of troubleshooting guides, service documentation, and knowledge bases
* Assist with product testing and validation activities to ensure field reliability
* Advocate for operator experience and maintainability in product discussions

### Technical Validation & Readiness
* Perform benchtop testing of aircraft components and ground support equipment prior to fielding
* Maintain Shield AI Air Vehicle Operator Certification to support operational proficiency and customer assistance
* Stay current on system updates, configuration changes, and new product releases

## Required qualifications:
* Demonstrated troubleshooting and mechanical/maintainer experience
* Ability to work independently while contributing effectively within a small, high-performing team
* Strong written and verbal communication skills, particularly in customer-facing technical environments
* Experience operating in dynamic, unpredictable, or austere environments
* Customer-focused mindset with strong accountability and follow-through
* Ability to acquire and maintain Shield AI Air Vehicle Operator Certification
* Ability to pass background check and drug screening in accordance with company policy
* Ability to pass medical and dental screenings as required by customers
* Ability to obtain and maintain a Secret DoD security clearance as required by customers

## Preferred qualifications:
* Experience leading complex technical troubleshooting efforts
* Avionics or electronics troubleshooting/repair experience
* Internal combustion engine repair and performance knowledge
* Experience supporting UAS operations in land or maritime environments
* FAA Ratings (Part 107, Private Pilot, Commercial, Instrument, CFI)
* A&P certification

## Similar roles

- [Technical Support Engineer (Americas/EMEA - Remote)](https://hotfix.jobs/jobs/a0585096-fb5e-4448-a07d-372d78340496) - Hospitable - Remote - $98k – $123k/yr
- [Customer Support Engineer](https://hotfix.jobs/jobs/b81421e0-e5ca-4950-912d-3abcb9351651) - Tailscale - Remote - $97k – $121k/yr
- [Technical Support Engineer](https://hotfix.jobs/jobs/02b8ecd8-61ce-41b2-83dc-c099cb95d557) - Sentry - San Francisco, CA - $100k – $120k/yr
- [Security Support Specialist](https://hotfix.jobs/jobs/ed380645-e3f6-4d90-bb2b-e3866caa5eb3) - Coalition Security - Remote - $100k – $153k/yr
- [Field Support Representative](https://hotfix.jobs/jobs/81a9b833-217f-4d53-b513-a975cdeb00e5) - Skydio - Remote - $100k – $130k/yr

**Apply:** https://hotfix.jobs/jobs/510ec219-bf66-4533-9193-9fcbf9d5e3eb
**Canonical:** https://hotfix.jobs/jobs/510ec219-bf66-4533-9193-9fcbf9d5e3eb