# Customer Success Engineer

**Company:** [Resend](https://hotfix.jobs/companies/resend)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $120k – $140k/yr
**Experience:** 3+ years
**Skills:** technical support, Customer Success, Debugging, ai support agents, email deliverability, Prompt Engineering, Documentation, Next.js
**Posted:** 2026-07-20

> Customer Success Engineer providing front-line technical support to developers using Resend's email platform. Responsibilities include debugging issues, improving AI support agents, creating documentation, and advocating for customer needs. Requires 3-5 years technical support experience, preferably scaling support with automation and AI at high-growth companies.

## Job Description

## Responsibilities
- Be the front-line of customer requests
- Debug, report, and ship scoped fixes for bugs and regressions
- Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements
- Train and improve our AI support agent by refining prompts, adding tools, and running evals
- Create guides and examples that showcase what's possible with Resend
- Proactively build relationships and identify potential papercuts for customers
- Advocate for customer needs to the greater Resend team

## Requirements
- Love helping solve problems for developers
- Can handle and perform under customer pressure
- 3-5 years of technical support or success experience
- Scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
- Experience improving email deliverability

## Nice-to-Haves
- Experience with modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)

## Compensation
- $120,000 - $140,000 USD, commensurate with experience
- 100% remote team with flexible working schedules
- Some expected travel for team offsites, conferences, meetups, and more

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**Apply:** https://hotfix.jobs/jobs/50915eb8-db22-4d59-a5f2-a86b4a5240df
**Canonical:** https://hotfix.jobs/jobs/50915eb8-db22-4d59-a5f2-a86b4a5240df