# Director, Global Delivery Excellence

**Company:** [Databricks](https://hotfix.jobs/companies/databricks)
**Location:** Unspecified
**Role:** Engineering Management
**Salary:** $166k – $285k/yr
**Experience:** 7+ years
**Skills:** Data Analytics, AI, Databricks, Workforce Planning, Capacity Planning, instructor development, train the trainer, Data Analysis, Forecasting, scheduling
**Posted:** 2026-07-28

> Lead the global training delivery function for Databricks Learning & Enablement, owning instructor staffing, readiness, and the evolution to AI-first, customized training operations. Requires people leadership of global technical instructor teams, deep expertise in data/AI, and data-driven capacity planning.

## Job Description

## Scope of Impact
- Owns the global training delivery function across customer, partner, and internal audiences.
- Owns instructor staffing and readiness strategy: balances FTE and ATP supply and forecasts skilling, language, and location needs through data analysis and cross-functional collaboration.
- Translates L&E delivery strategy into execution: FTE-first regional sufficiency, with ATP to fulfill additional needs.
- Leads the evolution of the delivery model toward AI-first operations and customized, customer-specific training.
- Influences cross-functionally across Training Ops, Curriculum and Certification, and field GTM.

## Leadership
- Sets Vision: Connects the team's daily delivery work to L&E's mission and to the shift toward an AI-first operating model.
- Sets Strategy: Sets 12-month goals, plans, and measures for delivery capacity and quality, and makes FTE-versus-ATP trade-offs grounded in demand data.
- Builds Teams: Hires, coaches, and develops a high-performing global instructor team, and builds the skilling pathways that keep instructor capability ahead of demand.
- Drives Execution: Delivers training at quality and at sustainable pace, running proactive, data-driven capacity planning in place of reactive intake.
- Champions Culture: Makes company-first capacity decisions and protects customer experience, including virtual-first scheduling that minimizes customer travel.

## Skills & Expertise
- **Technical bar**: Demonstrated depth in data, analytics, and AI and the Databricks platform; Databricks certification preferred.
- **Workforce and capacity planning**: Balances an employed and partner instructor workforce against forecasted demand by skilling area, language, and location.
- **Data fluency**: Uses utilization, instructor quality scoring, CSAT, and coverage data to direct the team and defend resourcing decisions.
- **AI-first operating model**: Applies AI across the delivery operation, including forecasting, scheduling, instructor prep, assessment, and instructor enablement.
- **Instructor development**: Designs and runs instructor development and train-the-trainer programs, and evaluates delivery effectiveness.

## What we look for
- Multiple years of people-leadership directly managing technical instructors, including a global, multi-region team.
- Experience across the full training lifecycle: design, delivery, and evaluation.
- A track record building and scaling instructor capacity across both employed and partner or contract workforces.
- Proven technical depth in data, analytics, and AI; Databricks certification preferred.
- May occasionally support selling the training offering to customers; this is secondary to the staffing, skilling, and delivery-model mandate.

## How success is measured
- Instructor quality scoring, CSAT, HDUs delivered, Learners enabled, Training delivery backlog, and regional capacity coverage.

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