# Customer Solutions Engineer

**Company:** [Popl](https://hotfix.jobs/companies/popl)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $80k – $110k/yr
**Experience:** 2+ years
**Skills:** Salesforce, HubSpot, Pipedrive, Azure Active Directory, Workday, Google Workspace, Zapier, APIs, JSON
**Posted:** 2026-06-03

> The Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team. This role focuses on solving problems, accelerating time-to-value, guiding customers through CRM integrations, and assisting with unique or advanced use cases.

## Job Description

## What You’ll Do

🎯 Jump In Where It Matters Most

* Join live customer calls—especially for new accounts that need fast onboarding or setup support
* Guide customers through technical steps such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic
* Run ad hoc onboarding sessions or “office hours” to unblock customers in real-time

🔧 Assist With Technical Setups

* Support CSMs by assisting on the technical aspects of implementation (you won’t own the full integration process, but you’ll make the hard parts easy)
* Help configure Popl for unique customer use cases that require specialized workflows or data logic
* Translate customer requirements into actionable setup recommendations

🧠 Enable Internal Teams + Funnel Feedback

* Partner with the Integrations Program Manager to share real-time customer feedback and edge-case patterns
* Act as an internal resource for teammates needing support on technical topics or product configurations
* Participate in cross-functional enablement sessions to increase fluency across the broader CX and GTM orgs

## What We’re Looking For

* 2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM)
* Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive, and HR platforms like Azure Active Directory, Workday, and Google Workspace
* Strong troubleshooting instincts and the ability to talk through workflows clearly with non-technical users
* A highly independent operator who’s also deeply collaborative—comfortable working across Success, Product, and Engineering
* Quick to jump into live calls, proactive in solving blockers, and confident owning the “how” of implementation

## Nice to Haves

* Familiarity with Zapier
* Light experience with APIs, JSON, or field-level CRM structures
* Experience supporting sales or marketing tech stacks in startup environments

## Why join us?

* Fully remote
* Competitive salary
* Meaningful equity
* Full insurance & benefits
* Unlimited PTO
* $150 monthly wellness credit
* Constant daily learning

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**Apply:** https://hotfix.jobs/jobs/5039c354-0262-4c11-9df7-69258f55a7cf
**Canonical:** https://hotfix.jobs/jobs/5039c354-0262-4c11-9df7-69258f55a7cf