# Senior Technical Account Manager

**Company:** [Zocdoc](https://hotfix.jobs/companies/zocdoc)
**Location:** New York, NY
**Role:** Support Engineering
**Salary:** $133k – $179k/yr
**Experience:** 5+ years
**Skills:** Jira, Confluence, Postman, Salesforce, APIs, system integrations, data flows, network troubleshooting, technical configurations, ehr integrations
**Posted:** 2026-08-10

> Serves as the technical leader for complex Enterprise accounts, overseeing integrations, migrations, troubleshooting, and optimization initiatives. The role requires 5+ years in customer-facing technical work, strong project leadership, and expertise connecting technical decisions to customer outcomes.

## Job Description

## Responsibilities

- Own the technical experience for a complex book of Enterprise customers, developing a deep understanding of their integrations, workflows, priorities, and growth opportunities.
- Lead proactive sync reviews, availability audits, and configuration assessments that improve provider activation, appointment inventory, integration reliability, and overall account performance.
- Investigate and resolve complex integration, configuration, and sync-related issues through root-cause analysis and durable solutions.
- Independently lead large integrations, migrations, audits, escalations, and other cross-functional technical initiatives.
- Create project plans, identify risks and dependencies, and ensure technical milestones and customer commitments are delivered on time.
- Serve as a trusted technical advisor to customers, Sales Executives, and Customer Success Managers on feasibility, technical risk, and implementation planning.
- Translate complex technical and business context into clear recommendations that influence customer and internal decisions.
- Maintain accurate technical account documentation and identify emerging risks, recurring issue patterns, and optimization opportunities.
- Partner with Customer Success, Sales, Product, Engineering, and Integration Support to align stakeholders and move complex work forward.
- Develop repeatable processes, documentation, automation, and AI-enabled solutions that improve quality, efficiency, and scalability across the TAM organization.
- Share knowledge and support peers on complex challenges.

## Requirements

- 5+ years of experience in technical account management, technical support, implementation, solutions consulting, or a similar customer-facing technical role.
- At least 2 years managing complex Enterprise customers, strategic client relationships, or cross-functional technical projects.
- Experience independently leading complex integrations, migrations, technical investigations, or customer optimization initiatives.
- Strong troubleshooting and root-cause analysis skills.
- Ability to connect technical decisions to customer outcomes, operational scalability, retention, and commercial growth.
- Exceptional communication skills with senior technical and non-technical stakeholders.
- Strong project leadership skills, including timelines, risks, dependencies, and cross-functional ownership.
- Experience with Jira, Confluence, Postman, Salesforce, or similar platforms.
- Working knowledge of APIs, system integrations, data flows, network troubleshooting, or technical configurations.

## Nice-to-haves

- Experience with EHR, healthcare technology, or scheduling integrations.
- Bachelor's degree in a computer-related field, relevant technical certifications, or equivalent professional experience.

## Compensation

- NYC base salary range: **$132,500–$179,000 USD**.
- Certain positions may also be eligible for variable pay and/or equity.

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**Canonical:** https://hotfix.jobs/jobs/50224011-92a8-413d-9271-d5f1186d9ae1