# Senior Product Manager - Messenger

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** London, United Kingdom, Dublin, Ireland
**Role:** Product Management
**Skills:** Product Management, Roadmapping, Customer Research, Data Analysis, Ai Systems, LLMs, APIs, Saas Infrastructure, Low-Code Tooling, System Architecture, Go-to-Market Strategy
**Posted:** 2026-09-03

> Senior Product Manager responsible for shaping Messenger, an AI-powered business messaging and customer engagement channel. The role owns customer problem discovery, roadmap strategy, cross-functional delivery, product quality, and impact measurement, with strong AI and technical fluency required.

## Job Description

## Responsibilities
- Own product management for Messenger, Fin’s core business messaging and customer engagement channel.
- Research customer problems through data analysis, qualitative research, and direct customer interactions.
- Define and manage the roadmap, including what should be built, when, and why.
- Collaborate with engineering and design to envision, build, and ship product improvements.
- Use AI to improve product management efficiency and accelerate development.
- Measure product impact quantitatively and qualitatively during beta and after release.
- Maintain product quality and ensure releases deliver high-quality software.
- Partner cross-functionally on go-to-market strategy and execution.
- Lead through strong communication, ownership, influence, and alignment.

## Requirements
- Demonstrated impact, drive, and potential; no minimum years of experience is required.
- Ability to understand, frame, and articulate complex customer problems using qualitative and quantitative inputs.
- Experience defining and communicating compelling product roadmaps.
- Strong product judgment, balancing customer needs, business impact, and technical constraints.
- Ability to collaborate deeply with engineering and design teams to ship effective solutions.
- Understanding of AI systems and large language models, including feasibility and trade-offs.
- Technical fluency with APIs, SaaS infrastructure, low-code tooling, and system architecture.
- Outcome-oriented approach to product development and measurement.
- Excellent communication, ownership, leadership, and influencing skills.

## Benefits
- Benefits and programs supporting health and wellbeing, family, time away from work, and financial future.
- Offerings vary by location according to local practices and requirements.
- Hybrid work policy with employees expected to work in the office at least three days per week.

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