# Engagement Manager , Public Sector

**Company:** [Scale AI](https://hotfix.jobs/companies/scale-ai)
**Location:** Colorado Springs, CO, Washington, DC
**Role:** Customer Success
**Salary:** $166k – $249k/yr
**Experience:** 5+ years
**Skills:** Technical Program Management, Artificial Intelligence, Agentic Workflows, Software Systems, Data, Product Requirements Documents, Systems Engineering, Product Management, Technical Consulting, Air-Gapped Systems, Integrated Air And Missile Defense, Modeling And Simulation, Sensor Orchestration, Cross-Domain Solutions
**Posted:** 2026-08-24

> Own strategic government customer relationships and lead technical delivery for homeland defense AI and agentic workflow initiatives. The role requires an active TS/SCI clearance, at least five years of relevant technical delivery experience, strong customer and communication skills, and substantial onsite engagement in secure environments.

## Job Description

## Responsibilities
- Own customer relationships across senior government leaders, program offices, analysts, and operational users.
- Build structured user-engagement programs for day-to-day product users.
- Translate operational workflows and mission problems into defined AI and agentic workflow use cases.
- Lead cross-functional teams across engineering, product, operations, security, and government stakeholders.
- Plan and execute customer engagement weeks, user testing events, demonstrations, briefings, and onsite activities.
- Drive adoption in operational environments and incorporate user feedback into product requirements and delivery priorities.

## Requirements
- Active **TS/SCI clearance**.
- **5+ years** of experience in technical program management, software engineering, systems engineering, product management, technical consulting, or a related technical delivery role.
- Ability to build trust with senior executives and hands-on operational users.
- Experience translating complex customer workflows into technical or product requirements.
- Strong technical fluency in AI, software systems, data, and agentic workflows.
- Excellent written and verbal communication skills, including communication with senior government leaders.
- Comfort working extensively inside secure facilities and air-gapped government systems.
- Willingness to travel **25–50%** for onsite engagements, testing events, briefings, and customer meetings.

## Nice-to-haves
- Military or civilian experience inside a Combatant Command, Numbered Air Force, Air Operations Center, Joint Intelligence Operations Center, or Intelligence Community agency.
- Experience deploying software into a live operational center or watch floor.
- Experience writing Product Requirements Documents and translating operator workflows into software requirements.
- Familiarity with Joint Planning, intelligence, targeting, integrated air and missile defense, modeling and simulation, or related mission areas.
- Experience supporting formal government test and evaluation events.
- Background in indications and warning, dynamic planning, non-kinetic effects integration, modeling and simulation, sensor orchestration, integrated air and missile defense planning, adversary test data integration, track trajectory prediction, object custody, or cross-domain solutions.

## Compensation and Benefits
- Base salary range: **$166,400–$249,000 USD** for the Washington, DC location.
- Eligible roles may include base salary, equity, comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, generous PTO, and potentially a commuter stipend.

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