# Product Specialist

**Company:** [Sequence](https://hotfix.jobs/companies/sequence)
**Location:** New York, NY
**Role:** Solutions Architecture
**Experience:** 2+ years
**Skills:** Implementation Management, Solutions Engineering, Product Analysis, Data Analysis, Customer Onboarding, Technical Implementation, Pricing Models, Product Feedback, Stakeholder Management, High-Growth Environments
**Posted:** 2026-05-18

> Manage customer implementation lifecycle from signature to go-live for an early-stage SaaS billing platform. Translate complex pricing models into the platform data model, deliver onboarding support, and provide product feedback to engineering teams.

## Job Description

## What you'll do
- Manage the customer implementation lifecycle from signature to go-live
- Translate complex customer pricing models into the Sequence data model
- Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform
- Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday
- Build the playbook and scale our onboarding and product specialist team right next to our C-level team

## Who you'll be
- 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment
- Technical background - STEM degree and/or experience working with highly technical products or teams, or demonstrated technical side projects
- Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity
- Strong communications skills and attention to detail
- Comfortable communicating and building relationships with technical and non-technical stakeholders

## This is a great fit if you...
- Enjoy being hands-on with customers and detailed product implementations
- Want to work as part of a small, fast-moving team
- Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions
- Want to work on something new. The biggest product and company decisions still lie ahead of us
- Enjoy the uncertainty and unpredictability that comes with an early stage company
- Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions
- Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering

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**Apply:** https://hotfix.jobs/jobs/4f6a8987-44aa-4384-b65e-6cc77a09685d
**Canonical:** https://hotfix.jobs/jobs/4f6a8987-44aa-4384-b65e-6cc77a09685d