# Repairs Program Lead - Data Center Operations

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** San Francisco, CA
**Role:** Hardware Engineering
**Salary:** $320k – $405k/yr
**Experience:** 8+ years
**Skills:** Data Center Operations, Hardware Repair, Server Hardware, Gpu Accelerators, Network Hardware, Rack-Level Hardware, Break-Fix, Rma Management, Reverse Logistics, Spare Parts Inventory, Telemetry, Ticketing Systems, Root Cause Analysis, Liquid Cooling, Optics
**Posted:** 2026-08-24

> Leads Anthropic’s global data center hardware repair program, owning repair SLAs, backlog, RMAs, spares, vendor performance, and return-to-service outcomes across multiple sites. Requires 8+ years of data center operations experience, hardware expertise, and strong vendor and process-management skills.

## Job Description

## Responsibilities
- Define the global hardware repair strategy, including repair SLAs, prioritization, escalation paths, reporting, and standards across sites.
- Own repair turnaround time, backlog, and compute returned to service using ticket and telemetry dashboards.
- Author procedures for triage, break-fix, return-to-service validation, and partner training.
- Manage RMA and reverse logistics programs with OEMs, ODMs, and depot repair vendors, including warranty claims and failure analysis.
- Set site- and part-level spares inventory requirements with supply chain and asset management.
- Analyze failure patterns, identify root causes, and drive corrective actions with engineering, suppliers, and site operations.
- Lead vendor and site operating cadences, scorecards, business reviews, and SLA corrective actions.
- Communicate repair constraints, risks, and fleet-availability impact to engineering and leadership.

## Requirements
- 8+ years of data center operations experience as a manager, technical lead, or in a related role, with accountability for production availability.
- Proven experience running large-scale, multi-site break-fix programs.
- Experience managing vendors, OEMs, ODMs, or contract workforces against measurable SLAs and outcomes.
- Hands-on technical depth in server, network, and rack-level hardware.
- Experience building or substantially improving operational processes.
- Comfort using ticket, telemetry, and inventory data for decision-making.
- Bachelor's degree in a relevant field or equivalent practical experience.

## Nice-to-haves
- GPU/accelerator or high-density liquid-cooled infrastructure experience, including tray, cold plate, and manifold-level repair.
- Experience managing hyperscale OEM/ODM RMA and warranty programs, failure analysis, and supplier quality.
- Experience with spares planning, reverse logistics, or depot repair at data center scale.
- Experience delivering repair outcomes at partner-operated or colocation sites.
- Familiarity with optics and high-speed interconnect failures.

## Compensation and Benefits
- Annual salary: $320,000–$405,000 USD.
- Competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and office collaboration space.

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