# Technical Escalations Engineer 2

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Dublin, Ireland, Paris, France
**Role:** Support Engineering
**Skills:** Python, Postgres, MySQL, SQL Server, Datadog Agent, Amazon Rds, Microsoft Azure, Google Cloud Sql, Linux, Windows, Kubernetes, Docker, Zendesk, Jira, Confluence
**Posted:** 2026-09-01

> Investigates complex Database Monitoring escalations, debugs Datadog Agent integrations, and partners with Engineering and Product to improve customer outcomes. The role requires strong troubleshooting, Python code-reading, database expertise, and the ability to mentor global support teams.

## Job Description

## Responsibilities
- Investigate complex customer escalations, lead high-stakes technical calls, and resolve critical technical challenges.
- Develop deep expertise in Database Monitoring and Datadog Agent integrations.
- Mentor Global Support Engineering teams through office hours and learning sessions.
- Partner with Engineering and Product to identify product gaps, improve the platform, and advocate for customers.
- Serve as a technical stakeholder for Postgres, MySQL, and SQL Server Agent integrations, proposing improvements to code, telemetry, and documentation.
- Create internal runbooks, public-facing solutions, and reusable debugging frameworks.
- Prepare readiness plans for Database Monitoring product releases.
- Reproduce customer environments across RDS, Azure, Cloud SQL, Linux, Windows, Kubernetes, and Docker.
- Perform root cause analysis and debug advanced configuration and performance issues.

## Requirements
- Experience troubleshooting Datadog Agent and integrations, including advanced configuration and performance issues.
- Ability to read and assess primarily Python-based Agent and integration codebases.
- Experience debugging customer environments involving cloud-hosted and self-hosted databases.
- Strong systems thinking, experimentation, root cause analysis, and problem-solving skills.
- Ability to collaborate cross-functionally, teach others, and communicate complex technical concepts clearly.

## Nice-to-haves
- Degree or major in Computer Science or Engineering.
- Experience with Zendesk, Jira, Confluence, or similar software.
- Familiarity with Datadog, observability platforms, or integrations ecosystems.

## Compensation and Benefits
- Generous and competitive benefits.
- New-hire stock equity (RSUs) and employee stock purchase plan.
- Career development and pathing opportunities.
- Product training, onboarding, and cross-departmental mentor and buddy programs.

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