# Servicing Collections Associate

**Company:** [Brex](https://hotfix.jobs/companies/brex)
**Location:** Salt Lake City, UT
**Role:** Revenue Operations
**Salary:** $46k – $57k/yr
**Experience:** 1+ years
**Skills:** salesforce service cloud, salesforce reporting, Excel, Google Sheets, Hex, Microsoft Office, google apps, Retool
**Posted:** 2026-07-30

> Servicing Collections Associate responsible for collecting on outstanding B2B funds, managing risk, negotiating payment plans with delinquent customers, and collaborating across teams to maximize recoveries while providing data visibility to finance and underwriting.

## Job Description

## Responsibilities
- Comply with Servicing Standard Operating Procedures (SOPs), ensuring tasks related to payment plans and other guidelines are effectively completed in a timely manner
- Collaborate with CX, UW, Sales, CSM, and Risk teams to devise and implement strategies aimed at maximizing long-term customer repayments, particularly in delinquency scenarios
- Identify and suggest improvements to payment plans/settlement options, considering trade-offs and additional credit exposure, to optimize recoveries
- Provide support to the Underwriting, Accounting, and Finance teams by offering visibility into ongoing customer negotiations and Servicing results
- Work effectively with various partners to ensure a harmonized approach towards achieving common goals
- Swiftly comprehend escalated customer repayment scenarios by analyzing context across systems, payment history, market, and industry trends
- Extract and present data using Hex and Google Sheets

## Requirements
- 1+ years of experience in a customer-facing role
- Strong ability to problem solve and resolve escalated customer issues
- Excellent verbal, written, and interpersonal communication skills
- Ability to multitask in a fast paced environment
- Ability to build rapport and maintain business relationships
- Experience using Microsoft Office/Google Apps
- Experience using Salesforce Service Cloud, Salesforce Reporting, queue management, and Excel Functions
- Must be willing to work in office 3 days per week on Monday, Wednesday and Thursday

## Nice-to-Haves
- Previous experience in commercial receivable recoveries
- A basic understanding of FDCPA, TCPA, and Credit Reporting
- Experience using Retool

## Compensation
The expected base salary range for this role is $45,600 - $57,000 USD, with the opportunity to earn additional commission. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

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