# Senior Manager, Travel Programs

**Company:** [Crusoe](https://hotfix.jobs/companies/crusoe)
**Location:** San Francisco, CA, Sunnyvale, CA, Denver, CO
**Role:** Business Operations
**Salary:** $160k – $195k/yr
**Experience:** 8+ years
**Skills:** navan, concur, tripactions, egencia, workramp, Confluence, Vendor Management, travel program management, policy governance, Data Analysis, spend analysis, nps
**Posted:** 2026-08-08

> Own and scale Crusoe’s global corporate travel program, including Navan administration, vendor management, policy governance, reporting, training, and employee experience. The role requires 8+ years of travel program management experience and strong cross-functional, analytical, and communication skills.

## Job Description

## Responsibilities

### Platform & Operations Management
- Own the Navan platform end-to-end, including configuration, policy settings, and ongoing optimization.
- Coordinate with IT Systems on Navan changes by defining requirements and supporting testing.
- Own policy exception approvals and accommodation requests from People in alignment with Finance guidelines.

### Vendor & Contract Management
- Manage the Navan vendor relationship as the primary day-to-day owner.
- Escalate contract, pricing, or SLA issues to Procurement as needed.
- Ensure performance, reliability, and cost efficiency across travel vendor relationships.

### Program Health & Reporting
- Lead monthly program reviews with Navan.
- Report spend trends, policy compliance, and NPS findings to Finance and leadership.
- Serve as the cross-functional liaison for Duty of Care, Global Mobility, and Finance stakeholders.
- Drive alignment and influence without direct ownership.

### Process Improvement
- Identify and implement process improvements as the company scales.
- Build scalable frameworks for policy governance, exception handling, and program operations.

### Employee Experience & Training
- Manage Navan training enablement and administration.
- Oversee WorkRamp training completion for employees and new hires.
- Maintain current training resources and ensure employees can confidently book and manage travel.
- Analyze employee satisfaction metrics and partner with People Analytics to identify trends and close support gaps.

### Documentation & Communications
- Maintain Confluence travel documentation, FAQs, and program communications.
- Serve as the primary resource for travel policy questions across the organization.

## Requirements

- 8+ years of experience in corporate travel program management, ideally within a high-growth technology company.
- Hands-on experience managing Navan or a comparable corporate travel platform such as Concur, TripActions, or Egencia.
- Strong vendor management skills and comfort owning external relationships and escalating issues when needed.
- Experience collaborating cross-functionally with Finance, IT, People, and Procurement.
- Data-driven approach, with the ability to pull, analyze, and present spend and compliance data to leadership.
- Proven ability to manage competing priorities, work autonomously, and drive programs forward in a fast-paced environment.
- Clear, concise communication skills, with the ability to translate program complexity into accessible guidance.

## Nice-to-Haves

- Experience owning or supporting a policy exception and accommodation review process.

## Compensation & Benefits

- Compensation range of **$160,000–$195,000 plus bonus**.
- Restricted Stock Units included in all offers.
- Paid time off, paid holidays, and leave of absence programs.
- Comprehensive health, dental, and vision insurance.
- Employer HSA contributions.
- Paid parental leave.
- Paid life insurance and short- and long-term disability coverage.
- Professional development and tuition reimbursement.
- Mental health and wellness support.
- Commuter benefits for parking and transit.
- Cell phone stipend.
- 401(k) retirement plan with company match up to 4% of salary.
- Volunteer time off.
- Global travel insurance and emergency assistance.
- Daily meal allowance.
- Additional location-specific perks and programs.

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