# Senior Customer Engineer, Majors

**Company:** [Cloudflare](https://hotfix.jobs/companies/cloudflare)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 5+ years
**Skills:** DNS, Cdn, Zero Trust, Network Security, Cloudflare Workers, Security Architecture, Enterprise Networking, Proofs Of Concept, Technical Discovery, Architectural Design, LLMs, AI Automation, Waf, Technical Presentations
**Posted:** 2026-09-04

> Senior Customer Engineer serving major enterprise customers as a quota-carrying technical advisor, leading technical validation, architecture, onboarding oversight, adoption, and expansion. Requires customer-facing technical experience, enterprise network and security architecture expertise, strong executive communication, and commercial accountability.

## Job Description

## Responsibilities
- Partner with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure—including DNS, CDN, Zero Trust, network security, and Workers—to Cloudflare architectures.
- Define scope, success criteria, and evaluation plans for proofs of concept and technical validations.
- Deliver technical presentations, architectural diagrams, and demonstrations.
- Address technical objections, security-compliance questions, and complex architectural requirements.
- Define deployment strategies involving customers, partners, or Cloudflare Professional Services.
- Oversee technical onboarding and implementation as the primary executive and engineering contact.
- Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance.
- Monitor customer health and telemetry, resolve integration bottlenecks, reduce deployment risk, and drive time-to-value.
- Own technical discovery, demos, onboarding, technical health, risk, and expansion strategy with Account Executives.
- Carry a variable quota tied to new business and/or account growth; identify cross-sell and upsell opportunities.
- Lead technical quarterly business reviews and communicate return on investment to executives.
- Advise customers throughout onboarding, renewal, and expansion on architecture, AI control layers, security posture, and deployment confidence.
- Use AI agents, large language models, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation.
- Develop and govern SOPs, architectural best practices, and technical guides for internal teams and customers.

## Requirements
- Experience in a customer-facing technical role such as solutions engineering, customer engineering, professional services, sales engineering, technical account management, or forward-deployed engineering.
- Ability to design and clearly explain complex enterprise network and security architectures.
- Excellent communication skills, with the ability to translate technical concepts into business outcomes for engineers and C-level executives.
- Proven experience operating in a quota-carrying or revenue-aligned environment.

## Skills
- DNS
- CDN
- Zero Trust
- Network Security
- Cloudflare Workers
- Security Architecture
- Enterprise Networking
- Proofs of Concept
- Technical Discovery
- Architectural Design
- Large Language Models
- AI Automation
- WAF
- Technical Presentations

## Similar jobs

- [Senior Solutions Architect, Majors](https://hotfix.jobs/jobs/0841c725-ed5c-4306-afba-84f3a2072507) - Temporal - Remote - $140k – $184k/yr
- [Senior Solutions Architect, Growth](https://hotfix.jobs/jobs/e2844cab-ad3a-4bf0-acca-5f8888b990a2) - Temporal - Remote - $140k – $184k/yr
- [Solutions Architect - Digital Native Business](https://hotfix.jobs/jobs/5e8206a9-864f-491e-8af9-2278dffbb57e) - Databricks - Remote - $180k – $248k/yr
- [Senior Forward Deployed Engineer](https://hotfix.jobs/jobs/648057d4-51bf-4b54-ab2d-2145ce069fc7) - Webflow - Remote - $143k – $210k/yr
- [Oracle Implementation Lead](https://hotfix.jobs/jobs/3d6ef25d-2075-41fa-8737-b0317d4fd39d) - Shield AI - Dallas, TX - $12k – $170k/yr

**Apply:** https://hotfix.jobs/jobs/4ee7e302-9f8c-4481-b653-c190d66af0fe
**Canonical:** https://hotfix.jobs/jobs/4ee7e302-9f8c-4481-b653-c190d66af0fe