# Process Design Specialist II

**Company:** [Openly](https://hotfix.jobs/companies/openly)
**Location:** Remote
**Role:** Business Operations
**Salary:** $84k – $140k/yr
**Experience:** 3+ years
**Skills:** process mapping, Root Cause Analysis, Project Management, lean six sigma, property claims, Data Analysis, Microsoft Office, Google Workspace, AI Tools, Change Management, kpi monitoring, Process Improvement
**Posted:** 2026-07-22

> The Process Design Specialist improves claims workflows at Openly by leading process mapping, root-cause analysis, project coordination, and data-driven optimizations. Requires 3-5 years property claims experience, strong analytical and collaboration skills, and proficiency with process improvement tools.

## Job Description

## Key Responsibilities
- Coordinate, plan, and implement projects by analyzing and understanding project scope and objectives.
- Drive multiple simultaneous projects and initiatives to successful, on-time completion.
- Liaise and communicate with project stakeholders across the claims organization regarding project details, deliverables, and timelines.
- Recognize operational problems by performing root-cause analysis to drive impactful solutions for the organization.
- Analyze and evaluate existing process workflows to identify inefficiencies, bottlenecks, and areas requiring improvement, then design and produce updated processes, procedures, and documentation with appropriate guidance and oversight.
- Create process maps with little to no assistance and lead process design, improvement, and root-cause analysis working sessions.
- Analyze data to identify opportunities and trends, monitor project effectiveness against key performance indicators (KPIs), and generate reports and presentations on process performance.
- Motivate, inspire, and influence peers and leaders without being their direct manager, enabling collaboration on new processes and training.

## Requirements
- 3-5 years of property claims experience, with in-depth knowledge of the claims process (FNOL, reading a policy, investigation, coverage determination, evaluation, and settlement) sufficient to support adjusting teams.
- Analytical Thinking — ability to break down complex concepts into manageable pieces, identify patterns, and identify a path forward.
- Great Communication — strong, customer-centric written and oral communication; able to communicate concisely and consistently to a wide range of internal and external stakeholders.
- Highly Collaborative — motivates and inspires cross-functionally; able to influence and lead teammates from various backgrounds without direct authority.
- Consistent Execution — delivers on deadlines while balancing competing priorities; self-motivated, well-organized, and able to work independently on assigned or leader-directed workloads.
- Learning Mindset — willingness to learn different methodologies and problem-solving tools, including root-cause analysis, process mapping, and project management.
- Technology-Forward — an early adopter who embraces new technology, processes, and software; proficient in Microsoft and Google, project management, training, and documentation tools, and AI tools; able to train peers on new tools.
- Data-Driven Decision-Making — able to analyze quantitative and qualitative data to identify trends, measure performance, and drive decisions at a fast pace.

## Nice-to-Haves
- Formal Lean Six Sigma certification or equivalent process-improvement credential.
- Background in change management or training delivery to enhance user adoption during process or system rollouts.
- Experience piloting innovative tools or processes to improve efficiency, particularly in catastrophe claims or systems optimization.
- Comfortable facilitating training and/or meetings independently and virtually to a large group.
- Ability to see the big picture—understanding how Claims fits into the company’s roadmap and strategic vision—and comfort managing ambiguity and complex tasks with incomplete information.

## Similar roles

- [Cruise Operations Manager](https://hotfix.jobs/jobs/6d259a85-e60b-4382-8530-dcca403e70f1) - Fora - New York, NY - $85k – $115k/yr
- [Assistant Project Manager](https://hotfix.jobs/jobs/d93936b2-a4a3-4827-b0ad-7101997a2d19) - Crusoe - Denver, CO - $83k – $98k/yr
- [Business Systems Analyst, Quoting System](https://hotfix.jobs/jobs/12fe81ba-caa5-455e-b243-64b34d49d9bd) - CommandLink - Remote - $80k – $120k/yr
- [Technical Partner Operations Specialist](https://hotfix.jobs/jobs/b8bfe7ca-2e5e-451d-95bb-bbba6eb81a5c) - Ai2 - Seattle, WA - $90k – $134k/yr
- [Disputes Operations & Strategy](https://hotfix.jobs/jobs/c3a0ceda-06f9-45c4-96dc-51506ba353ae) - OnePay - Remote - $90k – $140k/yr

**Apply:** https://hotfix.jobs/jobs/4ee360bd-e622-4210-886d-0e7f244510f4
**Canonical:** https://hotfix.jobs/jobs/4ee360bd-e622-4210-886d-0e7f244510f4