# Engineering Manager II - Whatsapp

**Company:** [GoHighLevel](https://hotfix.jobs/companies/gohighlevel)
**Location:** Remote
**Role:** Engineering Management
**Experience:** 9+ years
**Skills:** Nestjs, Firestore, MongoDB, Postgres, Redis, Distributed Systems, Event-Driven Architecture, Asynchronous Processing, Prometheus, Grafana, Microservices, LLMs, Twilio, Plivo, Cpaas
**Posted:** 2026-08-13

> Leads an 8+ engineer team responsible for scaling HighLevel’s Phone and WhatsApp infrastructure, billing, compliance, and messaging systems. The role requires 9+ years of backend engineering experience, leadership experience, and deep expertise in distributed, high-throughput systems.

## Job Description

## Responsibilities

- Architect for massive scale by owning high-level architecture and scaling decisions for core Phone platform components, including CPaaS abstractions, provider adapters, and shared messaging and voice APIs supporting billions of monthly events.
- Own Phone Billing end to end, including usage metering, rating, reserve/commit lifecycle, idempotency, reconciliation, and audit trails for Phone and WhatsApp channels.
- Lead the evolution of Trust & Compliance systems into a configuration-driven, rules-based platform that adapts to regulatory and carrier requirements.
- Design and execute initiatives improving reliability, latency, and throughput across high-concurrency APIs and workflows serving millions of businesses.
- Evolve monitoring, alerting, and incident response strategies, including financial-invariant alerting, using Prometheus and Grafana.
- Use LLMs and AI tools to write, refactor, test, and debug code while implementing reliability guardrails.
- Partner with product, infrastructure, security, finance, and legal teams on data integrity, access control, and compliance.
- Develop Engineering Manager I leaders and senior engineers, build the leadership pipeline, plan succession, and raise the hiring bar.
- Participate in design reviews, technical deep dives, and on-call rotations.

## Requirements

- 9+ years of backend engineering experience and 2+ years of leadership experience.
- Proven experience designing fault-tolerant systems operating at billions of hits or events.
- Deep expertise in distributed systems, event-driven architectures, and asynchronous job processing.
- Experience building correctness-critical systems such as metering, ledgers, billing, or payments.
- Working knowledge of idempotency, exactly-once semantics, and reconciliation.
- Experience optimizing availability, performance, and reliability in production systems under load.
- Strong experience with relational and NoSQL data models, especially complex transactional data.
- Experience designing policy- or rules-driven systems that evolve with external requirements.
- Familiarity with monitoring, SLOs, and production root-cause analysis.
- Familiarity with hallucination mitigation strategies, including code constraints, test scaffolding, embeddings, and context injection.
- Excellent communication and cross-functional collaboration skills, including with Finance, Legal, and external partners.
- Pragmatic, hands-on leadership balancing long-term vision with iterative execution.

## Preferred Experience

- Usage-based billing or metering engines in high-volume products, including millions of transactional events per hour.
- Telecom trust and compliance regimes, including 10DLC, toll-free verification, TCPA/TSR, DLT, carrier filtering, or number portability.
- Provider-agnostic integration layers across multiple third-party vendors.
- AI tools and communications APIs such as Twilio or Plivo.
- Contributions to open-source tools, internal platforms, or engineering blogs.

## Technologies

- NestJS
- Firestore
- MongoDB
- PostgreSQL
- Redis
- Queuing systems
- Data warehousing systems
- Service-mesh microservices
- Prometheus
- Grafana

## Compensation and Benefits

- Remote-first organization with team members across 10+ countries.
- Opportunity to lead a team of 8+ engineers building high-scale Phone and WhatsApp infrastructure.

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