# Customer Support Specialist, Enrollments

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Customer Support
**Salary:** $46k – $49k/yr
**Experience:** 1+ years
**Skills:** Customer Support, Employee Benefits, Cobra, HIPAA, Fmla, Section 125 Compliance, Saas Troubleshooting, Crm Systems, Problem Solving, Written Communication
**Posted:** 2026-05-26

> Provide customer support for Rippling's HR, IT, and Finance platform, specializing in US benefits administration including health, dental, vision, leaves, and disability plans. Requires 1-4 years of benefits domain experience, relevant certifications, and strong SaaS troubleshooting skills.

## Job Description

## What you will do
- Help customers optimize Rippling to administer group health and welfare plans, including Health, Life, Dental, Vision, Leaves Administration, and Disability Insurance
- Ensure benefit plans comply with Section 125, COBRA, HIPAA, FMLA, and city, state, and federal laws
- Become a product expert — maintain a high level of product knowledge to provide accurate information and assistance to customers and colleagues
- Take charge of customer issues from start to finish in a dynamic, fast-paced environment
- Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
- Resolve product or service issues by understanding the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution
- Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
- Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services
- Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information
- Work well under time constraints and meet schedules, including unexpected deadlines
- Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction

## What you will need
- Bachelor's degree
- 1-4 years of customer support experience in the US benefits domain
- Extensive knowledge of employee benefits and applicable laws
- SHRM Certified Professional (SHRM-CP), Certified Employee Benefits Specialist (CEBS), or other relevant industry certification
- Demonstrated experience in problem-solving and troubleshooting a SaaS product with attention to detail
- Time management skills and ability to prioritize
- Excellent communication skills, both written and verbal (in English)
- Currently reside in a Pacific or Mountain timezone state
- Ability to work a shift between 9am to 6pm PST

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