# Enterprise Customer Success Manager

**Company:** [hyperexponential](https://hotfix.jobs/companies/hyperexponential)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $142k – $158k/yr
**Experience:** 5+ years
**Skills:** Enterprise Saas Account Management, Customer Success, Renewals, Account Expansion, QBRs, Executive Relationship Management, Cross-Functional Collaboration, Forecasting, Metrics-Driven Decision Making, Ai-Enabled Tools
**Posted:** 2026-06-18

> Own a portfolio of strategic US enterprise insurance accounts, driving adoption, renewals, and expansion for an AI-powered insurance platform. Build executive relationships and partner cross-functionally to deliver customer outcomes and influence product decisions.

## Job Description

## What you’ll be doing
- Act as a strategic partner to a portfolio of complex US enterprise insurance customers, aligning underwriting and pricing objectives to hx’s AI-powered platform to drive sustained adoption and measurable business outcomes.
- Own account health and commercial performance end-to-end, including renewals, expansion identification, and proactive risk management to deliver strong GRR and NRR across your portfolio.
- Forecast and deliver against core Customer Success metrics, regularly inspecting pipeline, renewal likelihood, and expansion signals to support predictable regional revenue outcomes.
- Lead high-impact customer engagements such as QBRs, executive workshops, and value assessments that demonstrate ROI, reinforce hx’s strategic value, and deepen executive-level relationships.
- Capture structured customer feedback and performance insights, translating them into clear recommendations that influence product roadmap decisions and operational improvements.
- Partner cross-functionally with Sales, Product, Delivery, and Business Value Consulting, leveraging AI-enabled tools and workflows to unblock issues, improve efficiency, and enhance customer outcomes.

## What you’ll need to have done
- Managed and grown complex enterprise SaaS accounts, driving measurable customer outcomes, strong platform adoption, and consistent renewal performance across a portfolio.
- Executed proactive renewal and expansion strategies that contributed to high net revenue retention, with clear ownership of commercial outcomes and account health.
- Led senior executive customer interactions including QBRs, value reviews, or strategic workshops that influenced decision-making and strengthened long-term partnerships.
- Worked cross-functionally with Sales, Product, and Delivery teams to resolve complex customer challenges and deliver aligned success plans in ambiguous environments.
- Demonstrated strong commercial and analytical acumen, including understanding value drivers, renewal dynamics, forecasting, and metrics-driven decision-making.
- Adopted AI-enabled tools or workflows to improve productivity, customer insight, or operational efficiency, showing curiosity and willingness to experiment with emerging technologies that drive impact.

## Compensation
- Salary Range: $141,750 - $157,500
- Bonus/Variable: $28,350 - $31,500
- Equity: We offer equity across all roles at hx, making it a significant component of total compensation.

## Benefits
- $6000 training and conference budget for individual and group development.
- Full medical, dental, vision package to fit your needs.
- Mental health support via Spring Health and Rula.
- Access to One Medical.
- Flexible vacation policy; work hard and take time when you need it.
- Pet discount plans, retirement plan (401K), and discount programs available to employees.
- Top-spec equipment (laptop, screens, adjustable desks, etc.).
- Regular remote and in-person hackathons, lunch and learns, socials, and game nights.
- Team breakfasts and lunches, snacks, drinks fridge, and a fun office at our WeWork office space.

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