# Customer Implementation Consultant

**Company:** [Haus](https://hotfix.jobs/companies/haus)
**Location:** New York, NY, San Francisco, CA, Seattle, WA
**Role:** Customer Success
**Salary:** $110k – $120k/yr
**Experience:** 2+ years
**Skills:** SQL, Retool, AI Tools, Data Warehouse, Cmmm, Geolift, Data Onboarding, Admin Tooling, Data Troubleshooting, MarTech
**Posted:** 2026-07-09

> Own and execute complex customer onboardings for Haus's incrementality and causal marketing mix modeling (cMMM) platform. Manage data connections, custom KPIs, troubleshooting with SQL/Retool, partner with Product/Data/Science/Engineering teams, and apply AI to improve processes. Requires 2+ years SaaS customer-facing experience, preferably in technical implementation.

## Job Description

## Roles & Responsibilities
- Independently own a full book of onboardings including complex GeoLift accounts (data warehouse connections, custom KPIs, opt-out customers, multi-source setups), self-managing prioritization and flagging risks early.
- Run complex Data Onboarding Calls, proactively identifying data risks during prep (warehouse complexity, custom KPIs, opt-outs) and shaping the call agenda to address them upfront.
- Own cMMM onboardings end-to-end, including non-API spend setup, covariate guidance, and customer education on data requirements and model limitations.
- Identify and prototype opportunities to apply AI tooling to recurring Onboarding tasks; bring new techniques to the team and document what works.
- Partner with Measurement Strategy Managers to ensure onboarding execution aligns with customer measurement strategy.
- Independently reproduce and file detailed bug reports, collaborating with Support, Data, Science, and Engineering teams for resolution and providing context on customer impact.
- Build, document, and share knowledge of products, tools, and processes to aid in troubleshooting and team development.
- Build and maintain deep subject matter expertise within the evolving Haus product suite, becoming proficient with admin tooling, data troubleshooting, end-to-end Haus app data flows, and able to write basic SQL queries to inspect customer data.
- Develop advanced knowledge of incrementality concepts and MarTech workflows, helping connect these concepts to customer onboarding decisions.
- Contribute to identifying best-in-class onboarding practices and refining them based on customer patterns and feedback.
- Participate in cross-functional projects that advance team, department, and company goals, often serving as the Onboarding representative in collaborative efforts.

## Additional Qualifications
- 2+ years of experience in a customer-facing SaaS role, with strong preference for backgrounds in onboarding, data/analytics implementation, or technical account management.
- Experience partnering with Product, Data, Science, and Engineering teams to resolve customer-impacting issues.
- Hands-on experience with admin tooling, data troubleshooting, and understanding data warehouse connections.
- Experience writing and executing basic SQL queries.
- Proven track record of applying modern AI tooling to technical problem-solving and workflow improvements.
- Excellent communication skills, both written and verbal.
- Strong problem-solving ability with persistence in driving complex onboardings to resolution.
- Detail-oriented with the ability to manage priorities and organize tasks across a larger book of concurrent onboardings.
- Adaptability to shifting priorities, evolving processes, and complex technical challenges.
- Curiosity and technical aptitude, with a willingness to deepen expertise in the Haus application and internal tools.
- Collaborative mindset with the ability to work effectively across teams and contribute to team projects.
- Commitment to embodying Haus values of aiming high, communicating directly, and making steady progress.

## Nice to Haves
- Experience working with large Enterprise clients on contracts that exceed 300K+.
- Background in marketing measurement, incrementality, or media mix modeling (cMMM).

## What We Offer
- Flexible PTO.
- Equity.
- Top of the line health, dental, and vision insurance.
- WFH stipend.
- Events & Offsites.
- Free Lunch (in office).
- New Parent Leave.

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