# Mid-Market Solutions Engineer

**Company:** [Factory AI](https://hotfix.jobs/companies/factory-ai)
**Location:** San Francisco, CA
**Role:** Solutions Architecture
**Experience:** 2+ years
**Skills:** Software Engineering, Source Control, Debugging, Testing, Development Environments, Technical Troubleshooting, Customer Onboarding, Technical Training, Integrations, Software Development Workflows
**Posted:** 2026-09-06

> Partners with mid-market customers from technical evaluation through adoption, leading onboarding, troubleshooting integrations and workflows, and translating feedback into product improvements. Requires a technical bachelor’s degree, 2–3 years of relevant experience, and strong software troubleshooting and communication skills.

## Job Description

## Responsibilities
- Own the technical customer journey from pre-contract evaluation through pilots, onboarding, conversion, and continued adoption.
- Understand customer goals, identify high-value use cases, and establish clear success criteria.
- Lead technical onboarding and adoption for developers through training and enablement sessions.
- Recommend relevant features and best practices based on each customer’s technical environment.
- Investigate and diagnose issues across customer environments, repositories, integrations, and development workflows.
- Resolve technical issues directly or collaborate with engineering on deeper support needs.
- Identify recurring customer friction and build scalable processes, resources, and product improvements.
- Communicate customer feedback and technical observations to product and engineering teams in an actionable form.

## Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- 2–3 years of professional experience in software engineering, solutions engineering, technical consulting, implementation, or another customer-facing technical role.
- Strong understanding of software development fundamentals, including source control, development environments, debugging, testing, and modern engineering workflows.
- Ability to read and troubleshoot code across different languages, frameworks, and technology stacks.
- Proven ability to identify, diagnose, and resolve complex technical issues in customer environments.
- Strong analytical, written, and verbal communication skills.
- Ability to explain technical concepts, build trusted customer relationships, and collaborate across engineering, product, sales, and customer success teams.
- High learning velocity, strong ownership, and a proactive approach to problem-solving.

## Compensation and Benefits
- No compensation information provided.

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