# Deal Desk Manager

**Company:** [Sentry](https://hotfix.jobs/companies/sentry)
**Location:** San Francisco, CA
**Role:** Revenue Operations
**Salary:** $140k – $160k/yr
**Experience:** 5+ years
**Skills:** CPQ, Salesforce, dealhub, salesforce cpq, monetizenow, AI Tools, Sales Operations, Revenue Operations
**Posted:** 2026-07-17

> Manage end-to-end deal processing in CPQ and Salesforce for a B2B SaaS company. Own quoting, approvals, and order forms while identifying automation opportunities to reduce manual work and improve deal velocity.

## Job Description

## Responsibilities
- Own end-to-end processing of deals — including quote creation, discount review, order form generation, and approval routing — with minimal escalation and fast turnaround.
- Partner with our Senior Deal Desk Manager to ensure coverage across the full deal portfolio so no single point of failure exists on the team.
- Become an expert in our CPQ system and Salesforce integration– not just as a user, but as a critical voice for what should change. Document pain points, propose solutions, and work alongside our GTM Tech team to drive improvements.
- Help design and implement self-service guardrails and automation that reduce the volume of deals requiring manual Deal Desk intervention, working toward a future where reps can handle standard deals entirely on their own.
- Build and maintain deal desk playbooks, approval matrices, and process documentation that create consistency and reduce re-review.
- Support pricing updates by ensuring that changes are reflected accurately and promptly in CPQ, and flagging downstream impacts before they become problems for sales.
- Identify patterns across deal data — approval rates, exception types, deal velocity — and surface insights that inform policy and pricing decisions.

## Requirements
- 5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a closely related function at a B2B SaaS company.
- Hands-on experience with CPQ tools (Dealhub, Salesforce CPQ, MonetizeNow or similar) and a clear understanding of how quoting logic, product catalogs, and approval workflows are configured.
- Comfortable in Salesforce; you know your way around objects, fields, and reports, and you can have a productive conversation with a Salesforce admin about what needs to change.
- Experience handling the full deal lifecycle: quoting, redlines, order forms, and booking.
- Strong analytical instincts, you can build a model or a report to answer a question, and you know which questions are worth asking.
- A demonstrated habit of improving the processes you inherit, not just executing them.
- Experience using AI tooling (Copilot, ChatGPT, or purpose-built RevOps tools) to accelerate deal review, summarization, or exception routing.

## Nice-to-Haves
- Familiarity with SaaS pricing models including usage-based, ramped, or multi-product structures.
- Experience supporting both new business and renewal motions with an understanding of why clean separation of roles matters.

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