# Fulfilment Support Tech

**Company:** [Routeware](https://hotfix.jobs/companies/routeware)
**Location:** Portland, ME, Oregon
**Role:** Support Engineering
**Salary:** $42k – $52k/yr
**Skills:** hardware configuration, quality control, Troubleshooting, hardware repair, vehicle installation, wiring, rma processing, Documentation, Salesforce, Microsoft Office
**Posted:** 2026-07-27

> The Fulfillment Support Technician configures, quality-checks, troubleshoots, repairs, and ships Routeware hardware devices from the Portland warehouse. They also occasionally travel to install and support the technology on customer vehicles.

## Job Description

## Essential Responsibilities

### Fulfillment and Configuration
- Configure new devices according to customer, product, and internal requirements.
- Perform quality-control inspections on configured devices before they are released to customers or internal teams.
- Coordinate the movement of devices through configuration, quality control, packing, shipping, repair, and return processes.
- Monitor assigned fulfillment work and help ensure orders are completed accurately and on schedule.
- Prepare customer shipments, including component assembly, device configuration, unit burn-in, data logging, packing, and shipping.
- Support hardware kitting, inventory preparation, order processing, and other warehouse activities.
- Assist with assigning and coordinating configuration work across Fulfillment and Field Service resources when directed.
- Maintain accurate configuration, shipment, repair, installation, and process documentation.
- Process return material authorizations and support RMA activities from intake through resolution.
- Troubleshoot returned hardware and software issues.
- Perform approved hardware repairs and prepare repaired or replacement equipment for shipment.
- Document product defects, hardware failures, software concerns, repair findings, and recurring technical issues.
- Communicate technical findings clearly to Engineering, Product, Support, and other internal teams.

### Field Service Support
- Occasionally travel to customer locations to support installations, deployments, troubleshooting, and repairs.
- Install computers, tablets, cameras, wiring, mounting equipment, and related Routeware technology on commercial trucks and other customer vehicles.
- Troubleshoot installation and equipment issues in a timely and professional manner.
- Follow Routeware installation standards, safety procedures, wiring practices, and customer-specific requirements.
- Accurately document completed work, installation issues, equipment conditions, and required follow-up actions.
- Communicate professionally with customers, coworkers, supervisors, and external partners.

### General Responsibilities
- Manage time effectively across warehouse responsibilities, assigned projects, and occasional field service work.
- Maintain a clean, organized, and safe work area.
- Follow company safety, security, inventory-control, and documentation procedures.
- Provide technical assistance to Fulfillment, Field Service, Support, Product, Development, and other internal teams as needed.
- Perform other duties as assigned.

## Required Qualifications
- Experience or demonstrated aptitude in computer hardware, electronics, vehicle technology, mechanical systems, or similar technical work.
- Ability to troubleshoot basic computer hardware and software issues.
- Ability to follow technical instructions, wiring diagrams, configuration procedures, and documented processes.
- Strong attention to detail and commitment to accurate work.
- Ability to organize and prioritize multiple assignments.
- Ability to work independently and collaboratively.
- Clear verbal and written communication skills.
- Ability to interact professionally with customers and employees across multiple departments.
- Ability to travel occasionally for customer installations and field service assignments.
- Ability to meet the physical requirements of the position, including lifting, standing, bending, ladder, and vehicle-access.

## Preferred Qualifications
- Experience installing computers, cameras, tablets, wiring, or other electronic equipment in commercial or heavy-duty vehicles.
- Experience configuring, testing, repairing, or preparing electronic devices.
- Experience working in a warehouse, fulfillment, repair, installation, or technical-service environment.
- Experience with CRM software, preferably Salesforce.
- Experience with Microsoft Office, Google Workspace, or similar business applications.
- Experience maintaining technical, inventory, shipment, repair, or installation records.

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