# Sr. Insights Director

**Company:** [DISQO](https://hotfix.jobs/companies/disqo)
**Location:** Glendale, CA
**Role:** Customer Success
**Salary:** $130k – $150k/yr
**Experience:** 7+ years
**Skills:** Leadership, Mentoring, Cross-Functional Collaboration, Customer Success, Strategic Planning, Data Analysis, Presentation Skills, Thought Leadership, Stakeholder Management, Client Engagement
**Posted:** 2026-01-09

> Senior Insights Director leading strategic initiatives, mentoring teams, and driving customer success through data-driven insights and high-level stakeholder engagement. Requires proven leadership, cross-functional collaboration, and experience improving client health.

## Job Description

## Team Impact
- Proactively mentor and develop team members by sharing knowledge, collaborating on projects, and elevating the overall skill set of the team.
- Inspire and support team members, contributing to an environment where everyone can thrive and excel.
- Actively participate in onboarding, training, and development initiatives to foster growth within the team.

## Customer Success Focus
- Develop a deep understanding of customer goals and challenges to deliver tailored, strategic insights that foster long-term partnerships.
- Maintain regular check-ins with key clients and stakeholders to align on objectives, address issues, and uncover new opportunities for value.
- Leverage data-driven insights to monitor client health, ensuring proactive strategies that enhance engagement and retention.
- Collaborate on long-term strategic planning to improve overall customer experience, and clearly articulate the value of insights in supporting business goals.
- Establish feedback loops to continuously refine and enhance the impact of future projects.

## Strategic Initiative Ownership
- Lead and take ownership of key strategic initiatives, working across departments to ensure successful execution and measurable impact.
- Actively identify new opportunities to optimize processes and improve the way we engage with both internal stakeholders and clients.

## Lead High-Level Engagement for Leaders and Stakeholders
- Cultivate relationships with senior executives and key decision-makers on the client side, positioning yourself as a strategic partner in achieving their business objectives.
- Develop thought leadership content and present at industry events or customer forums, the DISQO blog, showcasing your expertise and elevating the company's brand within the market.
- Design and implement tailored engagement plans for top-tier clients, ensuring that strategic conversations address their unique business challenges and opportunities for growth.

## Cross-Functional Collaboration
- Build strong relationships with internal stakeholders such as sales, customer success, marketing, and product teams to align efforts and drive the business forward.
- Work cross-functionally to better understand the organization’s needs and contribute to broader strategic initiatives that impact multiple areas of the business.

## Requirements
- Proven leadership experience, with a track record of mentoring and developing high-performing teams.
- Strong ability to build cross-functional relationships and drive strategic collaboration across departments.
- Experience working closely with customer success teams and an understanding of how to improve client health through strategic insights.
- A self-starter mentality with a demonstrated ability to lead complex initiatives independently and take full ownership of projects.

## Preferred Skills
- Excellent communication and presentation skills, with the ability to inspire teams and engage clients at a strategic level.
- Strong analytical skills with a data-driven approach to problem-solving.
- Ability to prioritize and manage multiple projects while maintaining focus on delivering impactful results.

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