# Senior Account Manager

**Company:** [V7 Labs](https://hotfix.jobs/companies/v7-labs)
**Location:** New York, NY
**Role:** Account Management
**Salary:** $120k – $150k/yr
**Experience:** 5+ years
**Skills:** AI Agents, LLMs, Saas Account Management, Customer Onboarding, Expansion Sales, Nrr Growth, Technical Presentation, Stakeholder Management
**Posted:** 2026-06-04

> Senior Account Manager owning a book of business for V7's AI agent platform targeted at finance and insurance. Drive expansion (140%+ NRR), handle onboarding, build/present custom AI workflows, and bridge commercial/technical teams in a fast-scaling startup.

## Job Description

## Responsibilities
- Own a book of business with a clear expansion target, driving NRR of 140%+ by identifying new use cases, upselling into departments, and keeping customers deeply engaged with the platform.
- Run onboarding and enablement with minimal support, getting customers live, training end users, and driving adoption across accounts.
- Build and present AI agents to customers, demonstrating new workflows, pitching use cases, and showing stakeholders how to get more value from V7.
- Partner with AEs and SEs to ensure a smooth post-sale handoff and flag expansion opportunities.
- Act as the bridge between customers and Solutions Engineers, managing adoption and growth while freeing SEs to focus on building.

## Requirements
- Genuinely technical and commercial: able to build an AI agent end to end, understand when to use different LLMs, and get hands-on with a platform quickly.
- Experience managing customer relationships in a SaaS environment, with a focus on growing accounts through expansion rather than just retention.
- Thrive in environments where the playbook doesn't exist yet; experience from a startup or fast-moving scaleup, self-motivated without needing direction.
- Strong communicator who can hold a room, onboard teams, present to VPs, and handle commercial negotiations with clarity and confidence.

## Nice-to-Haves
- Background that allows shaping the AM function as the company scales ARR, with a path to leadership.
- Ability to work at the intersection of commercial and technical teams.

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