# Staff Production Operations Engineer

**Company:** [Redpanda Data](https://hotfix.jobs/companies/redpanda-data)
**Location:** Remote
**Role:** DevOps / SRE
**Salary:** $211k – $256k/yr
**Experience:** 5+ years
**Skills:** Go, AWS, Azure, GCP, Datadog, Grafana, Sentry, CloudWatch, Pagerduty, Incident.Io, SRE, DevOps, Infrastructure As Code
**Posted:** 2026-06-15

> Staff-level role driving Redpanda's reliability operations program. Combines hands-on SRE with coordination of on-call, incident reviews, and AI-driven automation to improve global production reliability.

## Job Description

## Responsibilities
- Drive process improvements across the incident lifecycle: severity models, triage enforcement, alert noise reduction, and follow-up completion rates
- Coordinate the on-call program across multiple geographies: manage schedules and shadow rotations, onboard new engineers, and ensure consistent coverage
- Select incidents for post-incident review, facilitate blameless post-incident reviews, document findings, and track follow-up completion
- Build AI agents to automate operational toil, including on-call automation, incident summarization, post-incident reviews prep, follow-up tracking, and on-call analytics
- Maintain runbooks, playbooks, and incident process documentation

## Requirements
- 5+ years of experience in site reliability engineering, DevOps, or production operations in large-scale, highly reliable environments
- Track record of leading initiatives end-to-end, from design and planning to execution and production operation
- Hands-on experience with incident management tooling (incident.io, PagerDuty, or similar) and observability stacks (Datadog, Grafana, Sentry, CloudWatch, or equivalent)
- Strong fluency with reliability concepts: MTTD, MTTR, MTTA, error budgets, SLOs
- Experience building automation and tooling to reduce operational toil
- Proficiency in Go (or comparable systems language with willingness to ramp)
- Experience with AI-assisted software development workflows including tools like Claude Code
- Working knowledge of at least one of AWS / Azure / GCP, including infrastructure as code for system and network infrastructure
- Strong written communication; ability to drive alignment across engineering teams without direct authority

## Nice to Have
- Hands-on experience building agents or automations using LLMs
- Familiarity with Redpanda, Apache Kafka, or other streaming infrastructure
- Prior experience in a fast-growing B2B infrastructure or developer tools company

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