# Head of Risk Operations

**Company:** [SentiLink](https://hotfix.jobs/companies/sentilink)
**Location:** Remote
**Role:** Business Operations
**Salary:** $180k – $240k/yr
**Experience:** 8+ years
**Skills:** fraud operations, Risk Management, trust and safety, fraud intelligence, quality assurance, performance measurement, Data Analysis, artificial intelligence, Automation, workflow tooling, Machine Learning, Data Science, Fraud Detection, Process Optimization
**Posted:** 2026-08-12

> Leads the Fraud Intelligence Team’s operating model, quality systems, talent development, and cross-functional fraud prevention initiatives. Requires 8+ years in fraud, risk, trust and safety, investigations, or analytics, including substantial people leadership and experience managing Fraud Analysts.

## Job Description

## Responsibilities
- Establish performance baselines and operational metrics for the Fraud Intelligence Team, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream business impact.
- Design scalable quality assurance processes, including sampling methodologies, review frameworks, feedback mechanisms, and escalation procedures.
- Improve operating models, workflows, tooling, and team structures for efficiency, scalability, and business outcomes.
- Build entry-level talent programs covering hiring profiles, onboarding, training, and career development for Fraud Intelligence Analysts.
- Create progression frameworks supporting technical, analytical, and fraud expertise development and internal mobility.
- Connect team activities to measurable fraud prevention outcomes, including model improvements, fraud detection enhancements, typology development, and customer impact.
- Turn frontline fraud observations into actionable insights for Product, R&D, Analytics, GTM, and customer-facing teams.
- Serve as a fraud subject matter expert and strategic cross-functional partner.
- Establish recurring reporting, fraud trend analysis, and knowledge-sharing programs.
- Leverage AI, automation, and process optimization to increase productivity and quality.

## Requirements
- 8+ years of experience in fraud operations, fraud intelligence, risk management, trust and safety, investigations, analytics, or a related domain, including significant people leadership experience.
- 4+ years of management experience overseeing Fraud Analysts.
- Experience leading high-volume, quality-sensitive operational teams with measurable business outcomes.
- Strong fraud judgment and knowledge of evolving fraud patterns, typologies, and prevention strategies.
- Experience designing processes, operating models, quality systems, and performance measurement frameworks.
- Experience developing early-career talent and building high-performing teams.
- Strong analytical, written, and verbal communication skills.
- Technical fluency and experience working with product, analytics, engineering, machine learning, and data science teams.
- Experience with AI, automation, workflow tooling, or operational technologies.
- Ability to lead cross-functional initiatives, drive change, balance strategy with execution, and hold teams accountable.
- Curiosity, first-principles thinking, and a continuous improvement mindset.

## Compensation and Benefits
- **$180,000–$240,000 per year**, plus equity and benefits.
- Employer-paid group health insurance for employees and dependents.
- 401(k) plan with employer match.
- Flexible paid time off.
- Regular company-wide in-person events.
- Home office stipend.

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