# Customer Success Manager (West Coast)

**Company:** [Routeware](https://hotfix.jobs/companies/routeware)
**Location:** Remote
**Role:** Customer Success
**Skills:** SaaS, Customer Success, Project Management, Data Analysis, Metrics Interpretation, Relationship Building, Waste Management, Fleet Management, Communication, Multi-Tasking
**Posted:** 2026-03-10

> Owns portfolio of ~100 customers in waste management SaaS, guiding them to success through best practices, data analysis, renewals, and expansion while collaborating cross-functionally. Requires strong communication, project management, and industry knowledge.

## Job Description

## Responsibilities
- Take ownership of ~100 customers and ensure their success and renewal.
- Understand customers' needs, capabilities, and waste management strategy to help achieve goals.
- Consult on best practices, recommend promotion tactics, training, and feature utilization.
- Set benchmarks and expectations based on customer data.
- Analyze data and usage to recommend additional products or waste program improvements.
- Motivate customers to implement recommendations using success stories.
- Act as the voice of the customer, collaborating with Sales, Customer Support, Field Reps, and Product teams.

## Requirements
- Great communication skills (written, verbal, instructional).
- Prior Customer Success experience preferred.
- Knowledge of waste management industry practices (collection systems, diversion programs) desired.
- Relationship building skills.
- Keen project management skills.
- Strong multi-tasking skills.
- Confidence as a trusted advisor.
- Ability to interpret metrics and make recommendations.
- Desire for others to succeed.
- Experience in SaaS industry.
- Ability to work productively in a distributed, remote environment.

## Benefits
- Comprehensive benefits (medical with HSA, vision, dental, life insurance).
- Paid parental leave.
- Medical and Dependent FSA.
- 401K match.
- Unlimited PTO.
- 1 Volunteer day.
- Summer Fridays.

## Similar roles

- [Care Pro Relationship Manager](https://hotfix.jobs/jobs/959a6fd4-60b8-4706-bd6b-2f58d187b830) - Honor - Remote - $64k – $68k/yr
- [Client Manager](https://hotfix.jobs/jobs/02b086d0-57f2-4700-994e-8593e43e7811) - Honor - Remote - $64k – $69k/yr
- [Customer Success Manager, Strategic Agency](https://hotfix.jobs/jobs/41b50034-d291-48a4-90a6-673878047d5b) - Scrunch - New York, NY - $110k – $140k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/f61d4fab-c30a-4197-bef4-60fcd55b1058) - MongoDB - New York, NY - $81k – $160k/yr
- [Deliverability Specialist](https://hotfix.jobs/jobs/f0197352-2174-4c60-9ee9-31d41244dac9) - Hightouch - Remote - $160k – $200k/yr

**Apply:** https://hotfix.jobs/jobs/4d8b46ce-7751-480a-af9f-771ae3039cd5
**Canonical:** https://hotfix.jobs/jobs/4d8b46ce-7751-480a-af9f-771ae3039cd5